Assembly Technician (North America)

About the role

You will be supporting the assembly, testing, repair, and field readiness of our robotic products, including dexterous hands and robotic systems. This is a hands-on role supporting product maintenance, demonstrations, rework operations, and day-to-day engineering activities.

Responsibilities

• Perform on-site maintenance, troubleshooting, and repair of robotic products at the U.S. office and customer or project locations, as required.
• Support product assembly, testing, inspection, and fault diagnosis to ensure product quality and operational readiness.
• Partner with China-based engineering teams on failure analysis, root-cause investigation, and corrective actions.
• Maintain accurate service records, test data, issue logs, repair documentation, and workstation records.
• Support product demonstrations, including system setup, testing, verification, and issue resolution.
• Assist Application Engineers with routine operational activities, including equipment preparation, shipping and logistics coordination, and on-site support.
• Assist with the setup and upkeep of the rework area, repair room, and related office equipment and inventory.
• Use 3D design software to support basic drawings, engineering documentation, and other technical tasks.

Qualifications

• Associate degree, diploma, or above in Mechanical Engineering, Mechatronics, Automation, Robotics, or a related field preferred.
• Hands-on experience in precision assembly, testing, troubleshooting, or repair of mechanical, electromechanical, or robotic products.
• Strong practical problem-solving skills and the ability to work carefully with detailed technical tasks.
• Comfortable using standard office tools to prepare test reports, organize data, and maintain clear documentation.
• Professional fluency in both English and Mandarin Chinese, with the ability to communicate effectively with global-based teams and customers.
• Detail-oriented, dependable, proactive, and able to work effectively with cross-functional teams.
• Willingness to travel regularly within the United States and internationally, as business needs require.
• Valid authorization to travel to and work in the United States is required.