ASRS Technician - Field Service

Duties And Responsibilities

• Performs testing and repair of new and used Automation Storage & Retrieval systems including but not limited to performing maintenance on Conveyors, Vertical Lift Modules/Kardex/ Automation Storage and Retrieval Systems, Automation and Robotics
• Repair and maintain Automation Storage & Retrieval Systems
• Perform routine and preventive maintenance on Automation equipment to ensure optimal performance.
• Diagnose and repair mechanical, electrical, and software-related issues.
• Provide technical support and training to end-users on proper operation and maintenance of Automation Storage & Retrieval systems.
• Update training and skills on a continuing basis.
• Maintain accurate service records, reports, and documentation.
• Communicate with assigned Supervisor.
• Communicate all options to customers before proceeding with work.
• Ensure compliance with safety standards and company procedures during all service activities.
• Travel to customer sites as required, sometimes on short notice.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Represent the company favorably in all situations.
• Report all accidents promptly, regardless of fault.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Coordinate all overtime with assigned supervisor.
• Follow all procedures in the company’s Employee Handbook.
• Follow safety procedures and use good judgment regarding safety.
• Establish a positive rapport with customers.

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees of the organization
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
• Must be able to maintain a mature, professional appearance
• Must possess a current, valid, unrestricted driver's license with no more than an allowable number of points on record
• Possess sound working knowledge of basic D.C. electricity, basic A.C. electricity, logic

Education/Experience

• Minimum Education and Experience: Determined by position
• High school diploma or equivalent; technical certification or associate degree in electronics, mechanics, or a related field preferred
• Minimum 3 years of experience in field service or equipment maintenance, preferably with automated storage systems

Physical Requirements

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee is frequently exposed to moving mechanical parts.
• The position requires the employee to drive a Company Vehicle for 8-10 hours daily.
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally required to smell.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range

• The hourly range for this position is $27.00 - $42.00.