Aspire Integration and Optimization Lead

About the role

The Integration & Optimization Lead is a highly organized, self-driven professional responsible for delivering a best‑in‑class “white glove” experience for affiliates across the Landscape Collective. Serving as a trusted advisor to newly acquired and existing affiliates, the role ensures successful business application integrations while driving operational excellence through continuous improvement. From acquisition through long‑term partnership, the Lead works alongside affiliate staff to implement core business applications, standardize operational processes, and optimize branch performance, championing the Collective's Best Management Practices (BMPs), Standard Operating Procedures (SOPs), and business workflows. In addition, the role provides operational support for business application and technology initiatives, including evaluating new software solutions, documenting business requirements and workflows, participating in User Acceptance Testing (UAT), and supporting API or systems integration projects. Success is measured by key outcomes: Aspire go‑live within 60 days of close, affiliate satisfaction scores > 4/5 post‑integration pulse survey, and 75% of branches operating on standardized workflows. The position reports to the VP of Integration and Optimization, and all employees are expected to carry out the company's purpose and demonstrate core values.

Responsibilities

• Serve as a trusted advisor to newly acquired and existing affiliates, guiding them from acquisition through long-term partnership.
• Implement core business applications (including Aspire).
• Document and standardize operational processes to optimize branch performance.
• Champion the Collective's Best Management Practices (BMPs), Standard Operating Procedures (SOPs), and business workflows across affiliates.
• Evaluate new software solutions, document business requirements and workflows, and participate in User Acceptance Testing (UAT).
• Support API and systems integration projects, bringing an operational perspective to ensure new tools and enhancements align with affiliate needs and are successfully adopted.
• Hold affiliate teams accountable to integration milestones and operational expectations, while providing coaching, additional support, or a listening ear as needed.
• Track