ASE Operations Support

Who We're Looking For

The ASE Operations Support will provide technical product support for applications, mentor junior team members and lead projects. This role acts as the escalation point for support of critical technical issues, creation and tracking of trouble tickets, and resolution of escalated support incidents.

Some Of What You'll Do

• Scope of the Role: Individual Contributor with no direct reports
• Directly recommend and implement new technologies to meet business needs, and work with vendors.
• Answer technical support queries and implement fixes for application problems.
• Control production by monitoring system processes, working to resolve system issues, and following established escalation procedures.
• Monitor, execute, and support production performance by performing benchmarking and research, and initiating actions to improve results or problem correction.
• Develop and implement software tools, documentation, and procedures to accurately monitor production applications on a daily basis with early warning indicators.
• Assist in evaluating data processing procedures and cost estimates for implementation of approved approaches to requested new system enhancements.
• Monitor, execute, and support the operations installation of new software releases/updates into production by providing high-level technical guidance to operations personnel.
• Seek and access innovative solutions to select products related to the current technology to be used as new standards in the product life cycle and provide technical advice during product development.
• Analyze the potential impact of enhancements to the existing systems.
• Assist in reviewing and refining user requirements for systems development and maintenance projects.

Experience, Education And Certification

• Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
• 5-8 years of relevant professional experience in the areas of application support, technical customer support, problem management.

Additional Requirements

• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation, and familiarity with testing and troubleshooting techniques.
• Strong troubleshooting and error analysis skills.
• Proficient working knowledge of Linux, networking tools and protocols (including DNS and tcpdump), programming/scripting languages such as Python, Java, and Bash, and databases including Oracle and MySQL.
• Experience with application design and architecture principles is also preferred.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work, and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse, connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees are crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.