ASE Master Certified Techline Support Specialist 1

About the role

We are currently looking for a Techline Support Specialist 1 to join our team in Stanfield, AZ.

Job Functions

• Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.
• Collections and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
• Contributes to building brand value and achieving enduring profitable growth.
• Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair.
• Provides support consistent with brand values, profitability and cost reduction goals.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
• Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
• Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.

Who We're Looking for

• Required: Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
• Experience: Three or more years of automotive retail repair experience, plus one or more years of directly related professional level experience.
• Education: AA degree preferred OR equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician (A1 through A8) OR OEM Master certification.
• Computer Skills: Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.

What You'll Look Forward to at Nissan

• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation.
• Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).