ASC Patient Services Advocate

Patient Service Responsibilities

• Greet and verify the purpose for the patient’s visit to determine patient priority.
• Input all information into practice management system.
• Verify eligibility and perform financial screenings.
• Monitor patient wait times and proactively communicate with patients regarding their status during the visit.
• Schedule appointments.
• Review and prepare charts in advance of the visit.
• Manage telephone calls and ensure all calls are answered and resolved as expected.
• Communicate with the patient care team, including medical assistants, providers, and other team members to ensure a seamless transition and meet patient needs.
• Collect patient co-pays and payments, and reconcile collections daily.
• Monitor waiting rooms and ensure they are kept clean.
• Perform other related duties as assigned.

Qualifications

• Strong service mentality and a focus on achieving all aspects of defined service standards.
• Excellent telephone and personal etiquette.
• A warm, positive, and energetic demeanor.
• Effective oral and written communication skills.
• Tactful and diplomatic communication style.
• An outstanding professional demeanor, respectful.
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Strong organizational skills.
• The ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
• The ability to identify areas of opportunity, develop a plan of action to improve, implement, and evaluate plan effectively.
• The ability to resolve colleague, client, and patient issues in an effective and timely manner.

Experience

• Three (3) or more years of experience in a medical setting preferred.
• Proficient computer skills preferred.
• Strong interpersonal skills, especially in the areas of patient and physician relations.
• Local travel required.