As-Needed Student Intern I/II/III

About the role

Support SVP Customer Engagement Program administrative duties as assigned.

• Research and report out on a variety of topics as assigned.
• Attend Customer Engagement related events in the community to promote SVP’s customer programs.
• Track existing customer program efforts.
• Participate in internal planning meetings and customer working groups.

Qualifications

Required:

• Knowledge of Microsoft suite (Word, Excel and PowerPoint).
• Good communication skills.
• A valid driver’s license.

Skills

Preferable:

• Basic knowledge of desktop and mobile device operating systems (Windows, IoS).
• Familiarity with common office software (Microsoft Office, Adobe).
• Strong troubleshooting skills with an ability to work with both hardware and software issues.
• Knowledge of networking basics (TCP/IP, DNS, DHCP, VPNs).
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to work in a team environment and independently when required.
• Enthusiasm and drive to learn and improve technical knowledge.
• Prior internship or experience in IT support is a plus but not required.

Operations, System Expansion, or Asset Management Intern II/III

• Assist with ACAD electrical drawing changes;
• Assist with Electrical Sub-station Equipment maintenance;
• Assistance with research and creation of standards and specifications;
• Organize file folders and project directories;
• Assist in review of Public Works specifications and bids;
• Conduct Field measurements, assist with utility design activities, and update record drawings;
• Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards;
• Provide support for engineering projects including filing and data entry;
• Aid in digitizing engineering documents and records;
• Research past projects to create historical cost sheets for further cost estimates;
• Aid in close out portion of projects to cleanup files for archiving;
• Assist with electrical load research;
• Aid in renewable power records and mapping.

• Attend project design and construction meetings and create meeting minutes;
• Prepare meeting agendas;
• Track procurement efforts for owner procured materials as well as drawing deliverables;
• and,Other duties as assigned.

Compliance Intern II/III

• Assist the Electric Program Manager (EPM) of Safety & Compliance with conducting safety audits and inspections for compliance and hazards.
• Assist EPM Safety & Compliance with developing and delivering safety training materials.
• Collecting, analyzing, and reporting safety data, incident trends, and compliance metrics.
• Helping implement risk assessments, identifying hazards, and helping implement controls.
• Aiding EPM Safety & Compliance with the review, updating, and creating health and safety programs.
• Working with SVP staff to ensure compliance requirements are met.

Transmission & Distribution Intern II/III

• Support with general implementation of SVP initiatives such as ARCOS.
• Provide assistance with data entry and quality assurance (QA) tasks, including work order QA and reconciliation of various operational databases to ensure accuracy and consistency.
• Maintain asset inventories, track equipment condition and location.
• Aid in other duties as needed.

Cybersecurity/Windows Server Intern II/III

• Assist with vulnerability management activities, including reviewing vulnerability scan results, validating findings, organizing remediation data, and helping track remediation status.
• Support vulnerability remediation efforts by helping identify affected systems, document responsible owners, track corrective actions, and follow up on outstanding remediation items.
• Assist with prioritizing vulnerabilities based on severity, exploitability, affected asset criticality, exposure, and operational impact.
• Help maintain vulnerability management dashboards, spreadsheets, tickets, reports, and status summaries for management and technical teams.
• Assist with patch management tracking for Windows servers, endpoints, applications, and infrastructure systems.
• Aid in remediation documentation by recording before-and-after status, remediation steps, exceptions, compensating controls, and closure evidence.
• Assist with the Endpoint Detection and Response replacement project, including endpoint inventory validation, deployment tracking, agent status review, testing coordination, and documentation.
• Help compare endpoint security coverage before and after EDR deployment, including systems missing agents, systems with unhealthy agents, and systems requiring follow-up.
• Assist with EDR-related operational tasks such as reviewing deployment status, documenting alerts, organizing endpoint groups, and supporting issue tracking under supervision.
• Aid in Windows Server administration tasks, including basic server health checks, inventory review, documentation, and operational support.
• Aid in Active Directory-related tasks, including user, group, computer object, and organizational unit documentation and cleanup under supervision.
• Aid in endpoint and server patching activities, software updates, and system maintenance tracking.
• Aid in cybersecurity documentation, including system inventories, network diagrams, asset lists, access control documentation, vulnerability remediation records, and standard operating procedures.
• Aid in reviewing and organizing security-related logs, alerts, reports, and tickets under the direction of senior staff.
• Aid in endpoint security tools, antivirus/EDR status reviews, and basic troubleshooting.
• Aid in backup verification documentation and assist with tracking backup status for servers and critical systems.
• Aid in system hardening efforts using approved standards, checklists, and configuration guidance.
• Aid in assisting with special projects related to cybersecurity, vulnerability management, EDR replacement, Windows Server support, infrastructure modernization, compliance readiness, and operational readiness.