Artificial Intelligence Business Systems Analyst

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes leading brands including Carrier, Bryant, Payne, GREE, and others. With over 200+ locations and 2,000+ employees, CE serves HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. CE aims to provide Comfort Excellence to the HVAC/R industry and become a world-class distribution company through relentless service excellence.

Key Responsibilities

• Assess AI initiatives for business value, alignment, and feasibility
• Identify integration requirements with core platforms (Salesforce, FIT, RPA)
• Create structured AI workflow documentation and comprehensive requirements specifications
• Design data flow architecture aligned with existing processes
• Coordinate cross-functional stakeholders for operational embedding and adoption
• Design data flow maps across Salesforce, FIT, and RPA
• Resolve friction points between AI capabilities and platform functionality
• Perform comprehensive pre- and post-deployment testing
• Track deployed AI capabilities post-launch for performance and enhancements
• Translate technical concepts into actionable business language
• Facilitate stakeholder engagement and manage multiple parallel projects

Qualifications

• Bachelor’s degree in business administration, Data Analytics, Information Systems, Computer Science, or related field
• Minimum 1-3 years in business analysis, systems integration, process improvement, or enterprise workflow systems
• Hands-on proficiency with Salesforce CRM configuration and integration
• Working knowledge of RPA platforms (UiPath, Automation Anywhere, or equivalent)
• Advanced proficiency in process documentation, data flow mapping, requirements gathering, and business process modeling
• Strong ability to evaluate business cases, assess ROI, and translate requirements into technical specifications
• Expertise with performance reporting tools (Power BI, Tableau, Excel), KPI development, and dashboard design
• Excellent facilitation and stakeholder management skills with ability to influence across functions without direct authority
• Demonstrated ability to manage multiple platforms, exercise independent judgment on technical and business decisions, balance competing priorities, and thrive in fast-evolving AI environments

Preferred Qualifications

• Leverage Lean Six Sigma Green Belt or Project Management Professional (PMP) certification
• Hold Salesforce Administrator or Platform App Builder certification
• Obtain RPA certification (UiPath, Automation Anywhere, or equivalent)
• Obtain AI or data analytics certification (Google Data Analytics, Microsoft AI-900, or equivalent)
• Have prior experience in customer experience (CX), contact center, or customer support technology environments