Arrowhead Travel Plaza Cashier

About the role

Provides the highest level of customer service, emphasizing courteous assistance to each customer. Aids guests including locating items, providing location directions, road condition updates, and assisting customers at the fuel dispenser. Operates cash register and processes transactions for all approved payment methods. Maintains sales counter in an organized, safe, and tidy manner and assists with maintaining stock and cleanliness of coffee bar, deli bar, cooler, and point of sale area.

Responsibilities

• Greet and acknowledge guests in a friendly manner, using the customer's name whenever possible; acknowledge customers while at the register, on the sales floor, and passing in hallways
• Locate items within the store for customers and provide location directions
• Provide road condition updates as requested
• Assist customers at the fuel dispenser if needed
• Operate cash register and process transactions within department guidelines for all Arrowhead-approved payment methods
• Stay current on in-store promotions
• Maintain sales counter in an organized, safe, and tidy manner while replenishing supplies as needed
• Inform supervisor of supply needs and assist with stocking point-of-sale supplies
• Assist with maintaining stock and cleanliness of coffee bar, deli bar, cooler, and point of sale area
• Lift and maneuver heavy, bulky items onto shelving including overheads when changing displays or replenishing products
• Handle inquiries and requests from customers
• Ensure operation of equipment, tools, and materials are handled in a safe and sanitary manner
• Comply with regulatory laws, employee handbook, department policy and procedures, safety codes
• Assist customers with items located in locked cases
• Promote a clean, safe, and healthy work environment for employees and guests
• Promote WRC Quality Service Standards: SAFETY (ensuring a safe experience by protecting the welfare of all), INTEGRITY (expecting personal accountability at every level), COURTESY (creating an exceptional customer service experience), TEAM (functioning together to create a cooperative and positive experience), SHOW (providing a flawless experience – a clean and cared-for resort)

Qualifications

• Six (6) months of retail cashier or front-line customer service work experience
• Ability to work various schedules, shifts, and holidays
• Ability to stand for long periods; bend and lift regularly; lift a minimum weight of 40 pounds chest high and perform repetitive use of arms, wrists, hands, and fingers
• Possess excellent organizational skills, be a self-starter, and be able to perform essential job duties with minimal supervision
• Strong communication skills, including verbal, written, and interpersonal skills to effectively work with a diverse group of people
• Must pass a criminal history background check
• Must be at least 18 years of age

Preferred qualifications

• High school diploma or GED, OR ten (10) years of experience

Pay

$15.00–$20.00 per hour

This response is AI-generated, for reference only.