ARP Reconciliation Associate II M-F 8:30am-5pm

About the role

This position reports to the Account Reconciliation Manager. The incumbent is responsible for the maintenance, processing and balancing of transactions on ARP/Positive Pay accounts. Responsibilities also include research and resolution of problems with ARP/Positive Pay accounts, daily exception reporting by prescribed deadlines, and extensive customer interaction. The role is accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures. Accountable for always doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Responsibilities

• Routinely process incoming/outgoing transactions of a complex nature
• Work with inbound customer transmission files
• Manage job scheduling of outbound files
• Interact regularly with commercial clients, respond promptly and accurately to client requests, provide superior customer service
• Ensure output meets quality standards prior to release
• Prepare and input documentation, review for completeness and accuracy
• Compile and/or balance data for transaction processing
• Update and maintain appropriate files, reports and other documentation/data
• Research and resolve situations of complex nature, often requiring interaction with internal departments (Information Technology, Commercial Officers, other operations areas)
• Exercise decision making capability within department guidelines to expedite workflow, transaction processing and minimize risk
• Package and deliver all reconciliation related materials within established timeliness goals
• Maintain working knowledge of regulations and compliance issues related to job function and department
• Provide backup coverage for other staff
• Process new account set ups, account deletions, and/or account changes as necessary
• Escalate issues according to established chain of command
• Meet and maintain assigned production standards and deadlines
• Perform work in accordance with established policies and procedures
• Assist in new employee orientation and training
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Two years of reconciliation and/or accounting related experience
• Strong written and verbal communication skills with an emphasis on customer service
• Proven analytical ability and problem solving aptitude
• 10-key skills preferred
• Demonstrated ability to make appropriate decisions that expedite workflow and minimize risk
• Ability to communicate effectively with customers and team members
• Working knowledge of basic office applications and ability to operate software related to job
• Ability to operate under deadlines with close attention to detail
• Ability to work in a fast paced environment
• Meet/exceed established department and individual performance goals
• No supervisory responsibilities

Working Conditions

• Normal office environment with little exposure to dust, noise, temperature extremes
• Extended viewing of CRT screen
• Routinely lift and move objects up to 25 lbs

Schedule

Monday–Friday, 8:30 am–5:00 pm

Pay

Base salary range varies by role, relevant skillset, experience, education, and geographic location. The range reflects all roles within this pay grade across the U.S.

Benefits

Comprehensive Total Rewards programs supporting physical, financial, emotional, and social well-being. Details at https://www.53.com/content/fifth-third/en/careers/benefits.html.

Location

Cincinnati, Ohio 45227