Service Associate II Thur-Mon 2:00am - 10:30am PST

About the role

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Responsibilities

• Ensures shipments are prepared in accordance with Special Instructions and expedited on time and within required specifications
• Ensures appropriate packaging provision (Credo & Bio boxes and Dry Vapor shippers) are completed in a timely manner, being supported by the Operations Supervisor
• Collaborates with management and department personnel throughout Marken to ensure that capabilities are available to meet client and service demands
• Delivery of exceptional service to both external and internal clients
• Performs tasks in full compliance with regulatory and trade laws and processes
• Supervises third parties (local agents, airlines, suppliers, etc.) to ensure compliance and expectations
• Contributes towards corporate initiatives and incorporating network best practices
• Develops and implements strategic plans in cooperation with the LATAM and Global Marken leadership teams
• Organizes/maintains inventory and storage area
• Measures and reports the effectiveness of warehousing activities
• Assures client expectations are met and exceeded
• Maintains quality service by establishing and enforcing organizational standards
• Satisfies and builds loyalty with external and internal clients

Requirements

• Operations experience in healthcare supply chain, services and logistics
• Demonstrated process improvement, planning and execution skills
• Strategic thinking ability
• Good organizational and time management skills
• Working knowledge of IATA regulations, including Transportation of Dangerous Goods
• Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications (Excel)
• Good problem-solving skills are required in identifying/alerting others to operational problems
• Excellent communications skill (both verbal and written) required to convey/clarify information
• Unquestionable character and integrity
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

This role will require weekend work.

Pay

The base pay for this position ranges from $20.70 per hour to $33.60 per hour. Pay is based on several factors including but not limited to market location, job-related knowledge, skills, education/training, and work experience.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation, Paid Holidays, and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these programs are not guaranteed and are dependent upon individual performance, business unit performance, and/or the company’s performance.