ARNP Community Resource Coordinator, DJJ

About the role

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Responsibilities

• Participate in activities that increase the community’s awareness of the Aftercare Resource Navigator Program, establishing and maintaining referral partnerships with various community organizations and service providers.
• Identify and establish relationships with resources that address the service needs of youth and families, including mental health services, substance abuse services, sex offender services, educational services, vocational services, mentoring services, temporary housing services, family support services, employment services, and community service assistance.
• Maintain the resource guide to include resources available to youth served by the Program, as well as resources available to youth and families not eligible to participate in the Program, which may include youth on Intake or Probation status, as well as youth with no history of or current involvement with the Department.
• Locate and compile information and perform analysis and reporting as required by contracting agencies and program leadership; compile, sort, and verify accuracy of data; keep records of work completed; maintain follow-up system on reports requiring action on periodic basis.
• Maintain program entry into data systems through accurate and timely input of referrals, client and/or staff demographics, billing, attendance, event, and testing data.
• Relieve program leadership of various administrative details; coordinate and maintain effective office procedures and efficient workflow; maintain familiarity with Eckerd policies and quality standards, and of agency contract standards, coordinating and communicating changes to program/department staff.
• Prepare a variety of reports, correspondence, minutes, contracts/agreements, and other documents as needed including, but not limited to, general business communication, and forms and letters related to client intake, treatment, and discharge.
• Copy and distribute as needed.
• Maintain accurate and complete records according to Eckerd standards and contractual obligations; client and staff record maintenance to include, but not limited to, filing, retrieval, retention, storage, updating, and destroying files as directed by policies and procedures; maintain confidentiality of client and staff records.
• Track program expenditures, ensure p-card transactions are completed in accurate and timely fashion.
• Aid program leadership with fundraising activities.
• Complete all training requirements as set forth by Eckerd and its contracting, licensing, and accrediting agencies.
• Participate in training and development activities as required.
• Adhere to the corporate Code of Conduct and Professional Ethics. Ensure adherence to Eckerd’s Policy and Procedure Manual.
• Report any use of physical force and all unusual incidents per Eckerd policy and state guidelines.
• Report any acts, incidents, or conditions that reflect the possibility of inappropriate participant-to-participant or staff-to-participant/family relationships, and/or liable situations as per Eckerd policy and state guidelines.
• Perform other job-related duties as assigned or as judgment and/or necessity dictates.

Qualifications

• An associate degree from an accredited college or university and two years’ experience working directly with adolescents in one or more of the following fields: criminal justice, social services, or education is required.
• Bachelor’s degree preferred.
• Four years of experience working directly with adolescents in one or more of the following fields: criminal justice, social services, or education may substitute in the absence of a bachelor’s degree.
• All personnel providing Direct Care services to youth and families shall be at least twenty-one (21) years of age.
• Experience requirements noted above in education with specified conditions.
• Knowledge of behavior and needs of adolescents and delinquents.
• Knowledge of community social services and resources.
• Ability to proficiently use technology and learn new applications including but not limited to Microsoft Office programs (Outlook, Power Point, Word, Excel, Publisher, etc.). Intermediate skill level in Microsoft Word and Excel.
• Effective verbal and written communication skills with a strong customer service orientation required.
• Proven ability to connect with a diverse population.
• Ability to act independently and show initiative and good interpersonal skills.
• Exercise sound judgment with minimal supervision; interact effectively with diverse group of clients and staff; maintain working knowledge of policies and practices; multi-task effectively; and strong organizational skills with ability to meet deadlines.
• Must successfully pass a background screening process, including, but not limited to, state, local, and funder criminal background check requirements.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
• Must be free of communicable diseases as required by the state and to the extent that knowledge is attainable under the law.
• Must be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.
• Must have appropriate and valid state driver’s license.
• Ability to sit at desk for extended periods of time, and to tolerate extended periods of data entry; Must be able to lift a minimum of 30 pounds.