Armed Security Officer

Primary Responsibilities

• Maintain a professional and highly visible armed security presence throughout the retail location.
• Conduct continuous observation of sales floors, entrances, exits, and surrounding areas.
• Help protect merchandise, employees, customers, and company assets from theft or unauthorized activity.
• Identify potential security concerns and take appropriate action in accordance with post orders.
• Aid in maintaining a safe, orderly, and welcoming shopping environment.
• Support store efforts to reduce theft, fraud, and inventory loss.
• Monitor customer activity while remaining attentive to suspicious behavior or policy violations.
• Observe and report incidents involving suspicious activity, property damage, or safety concerns.
• Work cooperatively with store leadership and management regarding security-related matters.
• Complete daily activity reports and detailed incident documentation.
• Communicate operational updates and security concerns promptly to supervisors and store management.

Minimum Qualifications

• Active Missouri Armed Security License (Guard Card) required.
• Personal firearm that complies with all applicable state laws and Citadel Security USA policies.
• Legal authorization to carry a firearm while performing assigned duties.
• Strong verbal and written communication skills.
• Professional appearance and outstanding customer service abilities.
• Ability to remain alert, exercise sound judgment, and make timely decisions.
• Ability to satisfy all applicable state and local armed security licensing requirements.

Physical Requirements

• Ability to stand and remain mobile for extended periods.
• Ability to patrol sales floors and designated areas throughout the shift.
• Ability to respond quickly to security incidents when necessary.
• Ability to maintain visual awareness and attention to detail in a busy retail setting.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special retail events as needed.

Work Environment

• Indoor luxury retail environment with continuous customer interaction.
• Fast-paced setting requires professionalism, discretion, and situational awareness.
• Frequent collaboration with retail management and operational staff.