Arena Guest Services Internship

About the role

The Guest Services Intern supports a wide range of event operations at Akins Ford Arena, including front of house operations for hockey games, concerts, and administrative preparation. This internship offers hands-on experience in various areas such as customer service, event coordination, crowd management, accessibility services, and general venue operations.

Responsibilities

• Aid the Guest Services Manager in executing Guest Services operations for arena events.
• Support pre-event preparations, including staff check-in, volunteer coordination, security and usher briefings, entry setup, and guest flow planning.
• Provide welcoming, professional customer service throughout events, addressing questions, concerns, and guest needs.
• Support ADA accessibility operations, including guest escorts, accommodations, and seating logistics.
• Monitor concourses, seating areas, and entry points to ensure safety, cleanliness, and a positive guest experience.
• Create and post event signage.
• Identify and resolve minor customer issues; escalate as appropriate.
• Participate in internal departmental meetings when schedule allows.
• Support safety and emergency procedures consistently.
• Complete data entry and generate reports as needed.
• Print and distribute event documents, meeting agendas, event briefings, etc.
• Other duties as assigned.

Qualifications

• Ideal candidates are students pursuing degrees in Sport Management, Hospitality, Business, Event Management, Public Relations, or related fields.
• A cover letter and résumé are required for consideration.
• Applicants must be eligible to receive academic credit through their college or university.
• Excellent communication and interpersonal skills.
• Ability to multitask and operate effectively in fast-paced, public-facing environments.
• Demonstrated initiative and ability to work independently.
• Ability to stand and move for extended periods.
• Availability for flexible hours, including nights, weekends, holidays, and extended event days.
• Must successfully pass a drug screening and background check.