Area Support Representative I

About the role

The role involves prompt delivery of various on-site work assignments, providing customer service, and ensuring customer satisfaction. Responsibilities include covering multiple sites, responding to customer requests, and contributing to the creation of the Site Procedure Guide.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages, and verbal.
• Provides site coverage as needed.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Requirements

• High School Diploma, GED, or equivalent experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize.
• Good customer service and communication skills.
• Willingness to learn new skills and interact with new teams.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.

Qualifications

• Must be willing to comply with customer policies and protocols, including COVID-19 vaccination and other measures.
• Valid driver’s license and acceptable driving record necessary for driving between multiple client locations.
• Ability to lift up to 50 lbs.
• Ability to stand, bend, walk, reach, and pull for extended periods.

Skills

• Customer service and communication skills.
• Flexibility and adaptability to changing schedules and locations.
• Basic computer skills and technical knowledge.
• Ability to perform routine equipment maintenance and repairs.
• Knowledge of customer service policies and protocols.

Benefits

Details on benefits are provided in the company overview section.

Pay

$17.20 to $23.37 hourly.

Schedule

Full-time presence at assigned office(s)/worksite(s)/territory on scheduled work days.