Area Supervisor ~ Retail Manager

Essential Functions

• Maintains a safe and secure shopping environment by practicing safe behaviors and immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Secures the building, including controlling access points (Associate entry/egress, receiving door, daily trash removal, etc.), checking the functionality of Electronic Article Surveillance (EAS) devices, securing the Cash Office, handling armored carrier pickups, and processing register transactions.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Ensures customer safety by preventing accidents, reporting incidents, and following emergency procedures.
• Tests all fire alarm systems as scheduled and responds to after-hours alarms when requested.
• Treats all customers, associates, and leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Maintains a professional appearance and ensures all associates adhere to the company dress code.
• Maintains cleanliness and merchandises the store to standard, disposing of daily trash.
• Handles receiving merchandise trucks, processes all merchandise with urgency, and manages non-merchandise inbound deliveries.
• Helps deliver and place merchandise on the sales floor after it has been processed, secures any back stock according to company policy, and merchandises departments including back stock.
• Prevents loss by reducing damage and ensuring compliance with monthly presentation guidelines in assigned areas.
• Supports loss prevention by maintaining a high customer service presence, engaging customers and associates, and being highly aware of loss prevention.
• Executes Company Best Practices and maximizes productivity by minimizing steps and touches during front-end operations, managing the line to expedite customer wait time, training and coaching associates on cash registers, shortage control policies, and other front-end procedures.
• Trains and coaches associates on fitting rooms, ensuring garment tags are audited and accounted for to company policy, and ensuring go-back compliance throughout the day.

Customer Service

• Treats all customers, associates, and leaders with respect, courtesy, friendliness, and professionalism.
• Represents and supports the company brand at all times.

General Merchandising

• Ensures recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up with company best practices.
• Processes all merchandise with urgency and handles receiving merchandise trucks when needed.
• Manages cleanliness and organization of stockrooms and helps deliver and place merchandise on the sales floor after it has been processed.
• Ensures compliance with monthly presentation guidelines in assigned areas.
• Executes floor moves and signing, including promotional signing as needed, and re-wraps as needed.

Loss Prevention

• Understands and complies with the Loss Prevention Awareness Program and is responsible for store loss prevention, including maintaining a high customer service presence on the sales floor, engaging customers and associates, and heightened loss prevention awareness.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and merchandise.
• Safeguards the public view monitor (PVM) system and conducts "Code 50" package inspections.
• Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

Front End Supervision and Operations

• Executes all company best practices and maximizes productivity by minimizing steps and extra touches when working.
• Maintains pace, energy, and "presence" at the front end, managing the line to expedite customer wait time.
• Trains and coaches associates on cash registers, shortage control policies, and other front-end procedures.
• Ensures associates execute to company standards at the front end, ensuring aisle table salability, Men's/Women's 4-way features, and specialty racks are merchandised correctly.

Administrative Duties

• Ensures cash pulls and bank deposits are conducted to company policy.
• Controls retail associates' break schedules for backups, lunches, and breaks.
• Maintains proper supplies and recovery for the front-end area.
• Ensures go-backs are expedited, properly scanned, security tagged, and ticketed.
• Teaches all associates the "scan and bag" best practice.
• Ensures salability of merchandise on the front end, aisle tables, Men's/Women's 4-way features, and specialty racks.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements and ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)