Area Supervisor - Key Carrier

About the role

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Key responsibilities include maintaining a safe and secure environment, customer service, general merchandising, loss prevention, front-end supervision and operations, and fitting rooms.

Responsibilities

• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Responds to after-hours alarms when requested.
• Treats all Customers, Associates, and other leaders with respect.
• Ensures all Associates adhere to the Company Dress Code at all times.
• Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.
• Understands and complies with the Loss Prevention Awareness Program.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.
• Trains and coaches Associates on cash registers, shortage control policies, and other front-end procedures.
• Controls Retail Associates? break schedule for backups, lunches, and breaks.
• Maintains pace, energy, and presence at the Front End, managing the line to expedite Customers' wait time.
• Ensures Associates are executing to Company standards at the Front End.
• Ensures all equipment is working properly.
• Maintains proper supplies and recovery for the Front End area.
• Safeguards confidential information, cash, and credit card information, and merchandise.
• Conducts Code 50 package inspections.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.
• Trains and coaches Associates on cash registers, shortage control policies, and other front-end procedures.
• Ensures salability of merchandise on the Front End, aisle tables, Men's women's 4-way features and specialty racks.
• Maintains work processes, aligns and prioritizes tasks, builds talent, collaborates, leads by example, communicates effectively, ensures accountability and execution.
• Manages Retail Associates and Stockroom Leads (where applicable).

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.