Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing the general operations and supervision of the store when acting as the Manager on Duty. Key responsibilities include ensuring a safe and secure shopping environment, customer service, general merchandising, loss prevention, front-end supervision, and fitting room maintenance.

Responsibilities

• Maintain a safe and secure environment by understanding and practicing safety protocols, immediately correcting or reporting unsafe conditions, and performing regular security checks.
• Treat all customers, associates, and leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Manage the store's merchandise presentation, ensuring cleanliness and organization, and handling daily trash removal.
• Ensure compliance with loss prevention policies, conducting "Code 50" package inspections, and maintaining a high level of loss prevention awareness.
• Execute and supervise Company operational processes, train and coach associates, and manage the front-end area, including cash registers, shortage control policies, and other procedures.
• Supervise associates during breaks, ensure equipment and supplies are properly managed, and expedite go-backs.
• Manage administrative duties such as cash pulls, bank deposits, and payroll administration.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.