Area Supervisor

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. As an Area Supervisor, you will be a member of the Store Leadership team responsible for a specific assigned area of the store, as well as general operations and supervision when functioning as the Manager on Duty. This role emphasizes career growth, teamwork, diversity, equality, inclusion, and community commitment.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company with 2025 revenues of $22.8 billion, committed to providing an inclusive work environment with continuous learning and development opportunities.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Practice safe behaviors and maintain a high level of awareness on the sales floor to ensure a safe and secure shopping environment.
  • Correct or report unsafe conditions or practices immediately to Store Leadership.
  • Ensure building security, including entrance/exit control, EAS device checks, Cash Office security, and register area safety.
  • Remove clutter and ensure clear egress to emergency exits.
  • Responsible for customer safety, accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all customers, associates, and leaders with respect, courtesy, friendliness, and professionalism.
  • Recognize associates using Company recognition programs.
• Personal and Store Brand:
  • Maintain a professional appearance according to the Company Dress Code and ensure all associates adhere to it.
  • Keep all store areas clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Responsible for receiving merchandise trucks and processing all merchandise with urgency.
  • Handle receipt of non-merchandise inbound deliveries (signs, supplies, special deliveries).
  • Maintain cleanliness and organization of all stockrooms.
  • Deliver and place merchandise on the sales floor.
  • Secure and process back-stock according to Company policy.
  • Merchandise department, including back stock, and reduce loss due to damage.
  • Ensure compliance with monthly presentation guidelines in assigned area.
  • Responsible for floor moves, signing, and promotional signing as needed.
  • Handle re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a large customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions with associates and customers.
  • Safeguard confidential information, cash, credit card information, and merchandise.
  • Maintain the Public View Monitor (PVM) system properly.
  • Conduct "Code 50" package inspections.
  • Execute all Company Best Practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute all Company Best Practices to maximize productivity at the Front End.
  • Ensure associates execute to Company standards at the Front End.
  • Maintain pace, energy, and "presence" to manage customer wait times.
  • Train and coach associates on cash registers, shortage control policies, and other Front End procedures.
  • Control Retail Associates' break schedules for backups, lunches, and breaks.
  • Ensure all equipment is working properly and maintain proper supplies and recovery for the Front End area.
  • Expedite go-backs, ensuring they are properly scanned, security tagged, and ticketed.
  • Teach all associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness and organization of the Fitting Rooms.
  • Ensure all Fitting Room garment tags are audited and accounted for according to Company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed, scanned, nubbed, and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits according to Company policy.
  • Responsible for Front End control when needed, including refund approval, associate purchase approval, securing tills, and cash in safe.
  • Understand and adhere to policies for register Paid Outs/Ins, void approval, register media, and break schedules.
  • Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.
  • Perform other duties as assigned by the Store Manager.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Pay

The base pay range for this role is $16.50 - $17.00 per hour, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location.

Benefits

• Insurance programs: Accident, Critical Illness, Vision, Auto, Home, and Pet insurance.
• Associate Discount and Identity Protection.
• Associate Purchase Program and Benefit Hub Discount Mall.
• Employee Assistance Program and Commuter Benefits.
• 401K (with service requirements) and Employee Stock Purchase Program.
• Ross Cares Fund and College Discounts.
• Sick Pay (where legally required) and Referral Bonuses.
• For Full-Time Associates (including FT Retail Associate, Area Supervisor, Assistant Store Manager, and Store Manager):
• Extended benefits including Medical/Dental/Vision Health Insurance, Legal Insurance.
• Vacation Buy, Flexible Spending Account, Health Savings Account.
• Life/ADD Insurance, Long-Term Disability.
• Enhanced Maternity and Parental Leave Benefit.
• Vacation Pay accrued at a rate of 10 days/year after eligibility commences.
• 9 Personal and Company Holidays.
• For AS, ASM, and SM Associates in Stores and Exempt Corporate and Buying Office roles: Bonus based on individual and business performance.