Area Supervisor

About the role

The Area Supervisor plays a crucial role in overseeing a specific area of the store and managing the general operations and supervision of the store. They are responsible for opening and closing the store, supervising associates, and maintaining a friendly, easy-to-shop environment.

Responsibilities

• Maintain a safe and secure environment by understanding safety is the top priority and practicing safe behaviors.
• Create a safe and secure shopping environment for all customers by maintaining a high level of awareness on the sales floor.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise company operational processes as needed.
• Manage customer safety, including accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Treat all customers, associates, and other leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Represent and support the company brand at all times, maintaining a professional appearance and ensuring all associates adhere to the company dress code.
• Ensure all areas of the store are clean, well-maintained, and merchandised to standard.
• Process all merchandise with a sense of urgency, handle non-merchandise inbound deliveries, and help deliver and place merchandise on the sales floor.
• Ensure compliance with monthly presentation guidelines in assigned area, execute floor moves and signing, and re-wrap as needed.
• Manage loss prevention by maintaining a high customer service presence, engaging associates, and heightened loss prevention awareness.
• Execute all company best practices and maximize productivity by minimizing steps and extra touches.
• Ensure associates are executing to company standards at the front end, manage the line to expedite customer wait time, train and coach associates on cash registers, shortage control policies, and other front-end procedures.
• Supervise fitting rooms, ensuring all garment tags are audited and accounted for to company policy, and ensure go-back compliance throughout the day.
• Perform administrative duties as assigned by the store manager, such as conducting cash pulls and bank deposits, controlling front-end operations, and ensuring proper supplies and recovery for the front-end area.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Competencies

• Manages work processes.
• Plans, aligns, and prioritizes.
• Buys talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability and execution.