Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing the general operations and supervision of the store when acting as the Manager on Duty. Key responsibilities include ensuring a safe and secure shopping environment, customer service, general merchandising, loss prevention, front-end supervision, and fitting room maintenance.

Responsibilities

• Maintain a safe and secure environment by understanding and practicing safety protocols, immediately correcting or reporting unsafe conditions, and performing regular security checks.
• Treat all customers, associates, and leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Ensure proper merchandise presentation, maintain a clean work area, and remove clutter from emergency exits.
• Manage the store's inventory, including receiving merchandise, processing markdowns, and ensuring compliance with company standards.
• Support loss prevention efforts by maintaining a high level of customer service presence, engaging associates, and adhering to the Loss Prevention Awareness Program.
• Execute Company Best Practices at the front end, manage the checkout process, and train associates on cash register operations and shortage control policies.
• Supervise fitting rooms, ensuring their cleanliness and adherence to company policies, and oversee the return of merchandise.
• Perform administrative duties as assigned by the store manager, such as cash handling, payroll administration, and equipment maintenance.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to stand, walk, and move around the store for extended periods.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift and push/pull items weighing up to 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.