Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing the general operations and supervision of the store when acting as the Manager on Duty.

Responsibilities

• Maintain a safe and secure environment by understanding safety is the top priority and practicing safe behaviors.
• Create a safe and secure shopping environment for customers by maintaining a high level of awareness on the sales floor.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise Company operational processes as needed.
• Manage customer safety including accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Treat all customers, associates, and other leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Represent and support the Company brand at all times, maintaining a professional appearance and ensuring all associates adhere to the Company Dress Code.
• Ensure all areas of the store are clean, well-maintained, and merchandised to standard.
• Process all merchandise with a sense of urgency, including receiving merchandise trucks and handling non-merchandise inbound deliveries.
• Ensure compliance with monthly presentation guidelines in assigned areas and reduce loss due to damage.
• Train and coach associates on cash registers, shortage control policies, and other front-end procedures.
• Control retail associates' break schedules, manage the line to expedite customer wait time, and ensure proper supplies and recovery for the front-end area.
• Teach associates the "Scan and Bag" best practice and ensure salability of merchandise on the front end.
• Maintain the maintenance and cleanliness of fitting rooms, ensuring all garment tags are audited and accounted for to Company policy and ensuring go-back compliance throughout the day.
• Ensure all merchandise returned to the sales floor is ticketed, scanned, nubbed, and security tagged as needed.
• Ensure cash pulls and bank deposits are conducted to Company policy, understand and adhere to policies and procedures related to refunds, associate purchases, securing tills and cash in safes, register paid outs/ins, void approvals, register media, and break schedules.
• Administer payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmissions, and payroll reporting as needed.
• Perform administrative duties as assigned by the store manager.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.