Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing the general operations and supervision of the store when acting as the Manager on Duty. Key responsibilities include maintaining a safe and secure environment, providing excellent customer service, managing merchandise, and ensuring efficient front-end operations.

Responsibilities

• Maintain a safe and secure shopping environment by immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise Company operational processes as needed.
• Manage customer safety, accident prevention, and emergency procedures.
• Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Treat all customers, associates, and leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Represent and support the Company brand at all times, maintaining a professional appearance and ensuring all areas of the store are clean and merchandised to standard.
• Process all merchandise with a sense of urgency, handle non-merchandise inbound deliveries, and ensure back-stock is secured and processed to Company policy.
• Ensure compliance with monthly presentation guidelines in assigned area, execute floor moves and signing, and re-wrap as needed.
• Manage loss prevention efforts, maintaining a high level of customer service presence, and adhering to the Loss Prevention Awareness Program.
• Train and coach associates on cash registers, shortage control policies, and other front-end procedures.
• Control retail associates' break schedules, ensure proper supplies and recovery for the front-end area, expedite go-backs, and teach the "Scan and Bag" best practice.
• Maintain pace, energy, and "presence" at the front end to manage customer wait time.
• Manage fitting rooms, ensure all garment tags are audited and accounted for to Company policy, and enforce go-back compliance throughout the day.
• Perform administrative duties as assigned by the Store Manager, including conducting cash pulls and bank deposits, controlling front-end operations, and ensuring proper payroll administration.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Competencies

• Manages work processes.
• Plans, aligns, and prioritizes.
• Buys talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability and execution.