Area Supervisor

About the role

The Area Supervisor plays a crucial role within Ross, a leading off-price retail chain with over 2,200 stores. Reporting to the Store Manager, this position oversees a specific area of the store, manages associates, and ensures a safe, secure, and customer-friendly environment.

Essential Functions

• Maintain a safe and secure shopping environment by immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Manage security of the building, including entrance/exit control, EAS device checks, cash office security, armored carrier pickups, and register area.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise Company operational processes as needed.

Customer Service

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize associates using Company recognition programs.

General Merchandising

• Ensure recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Process all merchandise with a sense of urgency.
• Handle all merchandise and non-merchandise inbound deliveries.
• Keep all areas of the store clean, well-maintained, and merchandised to standard.
• Ensure compliance with monthly presentation guidelines in assigned area.
• Manage floor moves and signing, including promotional signing as needed.
• Perform re-wraps as needed.

Loss Prevention

• Comply with the Loss Prevention Awareness Program and demonstrate integrity and honesty in all interactions with associates and customers.
• Safeguard confidential information, cash, and merchandise.
• Maintain the Public View Monitor (PVM) system properly.
• Conduct "Code 50" package inspections.
• Execute all Company Best Practices and maximize productivity by minimizing steps and touches while working.

Front End Supervision and Operations

• Execute all Company Best Practices and maximize productivity by minimizing steps and extra touches when working.
• Ensure associates execute to Company standards at the Front End.
• Manage the line to expedite customer wait time.
• Train and coach associates on cash registers, shortage control policies, and other Front End procedures.
• Control Retail Associates' break schedule for backups, lunches, and breaks.
• Maintain proper supplies and recovery for the Front End area.
• Ensure go backs are expedited, properly scanned, security tagged, and ticketed.
• Teach all associates the "Scan and Bag" best practice.
• Ensure salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Fitting Rooms

• Maintain and clean the Fitting Rooms.
• Auditing garment tags and ensuring compliance with Company policy.
• Ensuring go-back compliance throughout the day.

Administrative Duties

• Ensure cash pulls and bank deposits are conducted to Company policy.
• Manage Front End control when needed.
• Understand and adhere to policies and procedures related to refund approval, associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media, and break schedules.
• Administer payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Other duties as assigned by the Store Manager.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.