Area Supervisor

About the Role

Our values start with our people. Join a team that values you! Bring your talents to Ross, a leading off‑price retail chain with over 2,200 stores, a strong track record of success and growth, and a commitment to providing a fun “treasure hunt” shopping experience. We invest in career growth, teamwork, and diversity, equality & inclusion, celebrating the backgrounds, identities, and ideas of everyone who works and shops with us. Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide.

General Purpose

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store and for overall store operations when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing company operational processes.

Essential Functions

Maintaining Safe & Secure Environments

• Prioritizes safety and practices safe behaviors at all times.
• Maintains high awareness on the sales floor to create a safe shopping environment.
• Immediately corrects or reports unsafe conditions or practices to Store Leadership.
• Controls building security: entrance/exit control, receiving door, daily trash removal, Electronic Article Surveillance (EAS) device checks, cash office security, armored carrier pick‑ups, and register area security.
• Removes clutter and ensures clear egress to emergency exits.
• Ensures customer safety through accident prevention, reporting, emergency procedures, fire alarm testing, and responding to after‑hours alarms when requested.

Customer Service

• Treats all customers, associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes associates using company recognition programs.

Personal and Store Brand

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code and ensures all associates do the same.
• Keeps all store areas clean, well‑maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising

• Ensures recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and follow‑up.
• Receives merchandise trucks when needed and processes all merchandise with urgency.
• Receives all non‑merchandise inbound deliveries (signs, supplies, special deliveries, etc.).
• Maintains cleanliness and organization of all stockrooms.
• Helps deliver and place merchandise on the sales floor after processing.
• Secures and processes back‑stock according to company policy.
• Merchandises assigned department, including back‑stock, and reduces loss due to damage.
• Ensures compliance with monthly presentation guidelines in the assigned area.
• Handles floor moves, promotional signing, and re‑wraps as needed.

Loss Prevention

• Complies with the Loss Prevention Awareness Program and maintains a strong customer‑service presence on the sales floor.
• Engages customers and associates while maintaining heightened loss‑prevention awareness.
• Demonstrates integrity and honesty in all interactions; safeguards confidential, cash, credit‑card, and merchandise information.
• Maintains the Public View Monitor (PVM) system and conducts “Code 50” package inspections.
• Executes company best practices to maximize productivity and minimize unnecessary steps.

Front End Supervision and Operations

• Executes company best practices, minimizing steps and touches.
• Ensures associates follow front‑end standards and maintains a fast, energetic presence to manage lines and reduce customer wait time.
• Trains and coaches associates on cash registers, shortage‑control policies, and other front‑end procedures.
• Controls break schedules for backups, lunches, and breaks.
• Ensures all front‑end equipment is working properly and maintains proper supplies and recovery.
• Expedites go‑backs, ensuring they are scanned, security‑tagged, and ticketed.
• Teaches the “Scan and Bag” best practice.
• Ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.

Fitting Rooms

• Maintains cleanliness of fitting rooms.
• Audits and accounts for all fitting‑room garment tags per company policy.
• Ensures go‑back compliance; all merchandise returned to the sales floor must be ticketed, scanned, nubbed, and security‑tagged as needed.

Administrative Duties (as assigned by Store Manager)

• Ensures cash pulls and bank deposits are conducted according to company policy.
• Manages front‑end control when needed.
• Adheres to policies for refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media, and break schedules.
• Handles payroll administration: daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.
• Performs other duties as assigned by the Store Manager.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Excellent verbal communication skills.
• Flu