Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing the general operations and supervision of the store when acting as the Manager on Duty.

Responsibilities

• Maintain a safe and secure environment by understanding and practicing safe behaviors, immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Ensure the security of the building, including entrance/exit control, EAS device daily function checks, cash office security, armored carrier pick-ups, and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Respond to customer safety needs, including accident prevention, reporting, and emergency procedures. Test all fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Treat all customers, associates, and other leaders with respect, demonstrating courtesy, friendliness, and professionalism at all times.
• Represent and support the Company brand at all times, maintaining a professional appearance and ensuring all associates adhere to the Company Dress Code.
• Ensure all areas of the store are clean, well-maintained, and merchandised to standard, removing daily trash and helping deliver and place merchandise on the sales floor.
• Manage the front end of the store, ensuring associates execute to Company standards, controlling the pace, energy, and "presence" at the front end to manage customer wait time, and training and coaching associates on cash registers, shortage control policies, and other front-end procedures.
• Supervise fitting rooms, ensuring all garment tags are audited and accounted for to Company policy, and enforcing go-back compliance throughout the day.
• Perform administrative duties as assigned by the Store Manager, including conducting cash pulls and bank deposits, managing front-end control, and handling payroll administration.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.