Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing the general operations and supervision of the store when acting as the Manager on Duty.

Responsibilities

• Maintain a safe and secure environment by understanding safety is the top priority and practicing safe behaviors.
• Create a safe and secure shopping environment by maintaining a high level of awareness on the sales floor.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise Company operational processes as needed.
• Maintain Safe & Secure Environments: Correct or report any unsafe conditions or practices immediately to Store Leadership.
• Manage security of the building, including entrance/exit control, EAS device daily function check, Cash Office security, armored carrier pick-ups, and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Respond to after-hours alarms when requested.
• Customer Service: Treat all Customers, Associates, and other leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Represent and support the Company brand at all times, maintaining a professional appearance and ensuring all Associates adhere to the Company Dress Code.
• Ensure all areas of the Store are clean, well-maintained, and merchandised to standard.
• Process all merchandise with a sense of urgency.
• Ensure compliance to the monthly presentation guidelines in assigned area.
• Control Retail Associates' break schedule for backups, lunches, and breaks.
• Ensure proper supplies and recovery for the Front End area.
• Teach all Associates the "Scan and Bag" best practice.
• Ensure salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Fitting Rooms: Maintain and clean the Fitting Rooms, ensure all garment tags are audited and accounted for to Company policy, and ensure go-back compliance throughout the day.
• Administrative Duties as Assigned by Store Manager: Conducts cash pulls and bank deposits, understands and adheres to policies and procedures, and administers payroll.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.