Area Supervisor

About the role

The Area Supervisor plays a crucial role within Ross, a leading off-price retail chain with over 2,200 stores. Reporting to the Store Manager, this position oversees a specific area of the store and manages the general operations and supervision of the store.

Responsibilities

• Maintain a safe and secure environment by practicing safe behaviors and immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise Company operational processes as needed.
• Manage customer safety, accident prevention, and emergency procedures.
• Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Treat all customers, associates, and other leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Represent and support the Company brand at all times, maintaining a professional appearance and ensuring all associates adhere to the Company Dress Code.
• Ensure all areas of the store are clean, well-maintained, and merchandised to standard.
• Process all merchandise with a sense of urgency, handle non-merchandise inbound deliveries, and help deliver and place merchandise on the sales floor.
• Manage the fitting rooms, ensuring all garment tags are audited and accounted for to Company policy, and enforce go-back compliance.
• Train and coach associates on cash registers, shortage control policies, and other front-end procedures.
• Control retail associates' break schedule, ensure equipment is working properly, maintain proper supplies, and expedite go-backs.
• Manage the front end, ensuring associates execute to Company standards, maintain pace, energy, and "presence," and manage the line to expedite customer wait time.
• Ensure cash pulls and bank deposits are conducted to Company policy, and understand and adhere to policies and procedures related to refunds, associate purchases, securing tills, and cash in safes, register paid outs/ins, void approvals, register media, and break schedules.
• Administer payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmissions, and payroll reporting as needed.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Competencies

• Manages work processes.
• Plans, aligns, and prioritizes.
• Buys talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability and execution.