Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area and managing the general operations and supervision of the Store. This position is vital for maintaining a safe, secure, and customer-friendly environment.

Responsibilities

• Maintain a safe and secure shopping environment by immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise Company operational processes as needed.
• Manage customer safety, accident prevention, and emergency procedures.
• Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Treat all customers, associates, and leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Represent and support the Company brand at all times, maintaining a professional appearance and ensuring all associates adhere to the Company Dress Code.
• Ensure all areas of the Store are clean, well-maintained, and merchandised to standard.
• Process all merchandise with a sense of urgency, including handling non-merchandise inbound deliveries and back-stock processing.
• Train and coach associates on cash registers, shortage control policies, and other Front End procedures.
• Control Retail Associates' break schedule, manage the line to expedite customer wait time, and ensure proper supplies and recovery for the Front End area.
• Maintain pace, energy, and "presence" at the Front End, managing the line to expedite customer wait time.
• Manage the Fitting Rooms, ensuring all garments are audited and accounted for to Company policy, and enforce go-back compliance.
• Perform administrative duties as assigned by the Store Manager, including conducting cash pulls and bank deposits, managing Front End control, and ensuring payroll compliance.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.