Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing the general operations and supervision of the store. This position requires a deep understanding of safety, customer service, and loss prevention, along with the ability to execute and supervise company operational processes.

Responsibilities

• Maintain a safe and secure environment by immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise Company operational processes as needed.
• Manage the safety of the building, including entrance/exit control, EAS device checks, cash office security, armored carrier pickups, and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Provide customer safety by preventing accidents, reporting accidents, and following emergency procedures.
• Test all fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Treat all customers, associates, and other leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Represent and support the Company brand at all times, maintaining a professional appearance and ensuring all associates adhere to the Company Dress Code.
• Ensure all areas of the store are clean, well-maintained, and merchandised to standard, and remove daily trash.
• Manage the recovery, sizing, and markdowns process to Company standards, process all merchandise with urgency, and ensure compliance with monthly presentation guidelines.
• Supervise fitting rooms, ensuring all garment tags are audited and accounted for to Company policy, and enforce go-back compliance.
• Train and coach associates on cash registers, shortage control policies, and other front-end procedures.
• Control the pace and energy at the front end, manage the line to minimize wait times, and ensure salability of merchandise.
• Ensure proper supplies and recovery for the front-end area, expedite go-backs, and maintain proper equipment.
• Administer payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Perform administrative duties as assigned by the store manager, such as conducting cash pulls and bank deposits, controlling front-end operations, and ensuring compliance with policies and procedures.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.