Area Supervisor

About the role

As an Area Supervisor at Ross, you will be a member of the Store Leadership team responsible for a specific, assigned area of the Store as well as general operations and supervision when functioning as the Manager on Duty. You will ensure a safe, friendly, and easy-to-shop environment while maintaining proper merchandise presentation and a clean work area. This role involves opening and closing the Store, supervising Associates, and executing Company operational processes.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Practice safe behaviors and maintain a high level of awareness on the sales floor to ensure a secure shopping environment.
  • Correct or report unsafe conditions to Store Leadership.
  • Ensure security of the building, including entrance/exit control, EAS device checks, Cash Office security, and register area.
  • Remove clutter and ensure clear egress to emergency exits.
  • Respond to customer safety concerns, including accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all Customers, Associates, and leaders with respect, courtesy, and professionalism.
  • Recognize Associates using Company recognition programs.
• Personal and Store Brand:
  • Maintain a professional appearance according to the Company Dress Code and ensure Associates adhere to it.
  • Keep all areas of the Store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Process merchandise with a sense of urgency and handle non-merchandise inbound deliveries (e.g., signs, supplies).
  • Maintain cleanliness and organization of all Stockrooms.
  • Deliver and place merchandise on the sales floor.
  • Secure and process back-stock according to Company policy.
  • Merchandise assigned department, including back stock, and reduce loss due to damage.
  • Ensure compliance with monthly presentation guidelines, floor moves, and promotional signing.
  • Handle re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a strong Customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions and safeguard confidential information.
  • Maintain the Public View Monitor (PVM) system and conduct "Code 50" package inspections.
  • Execute Company Best Practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute Company Best Practices to maximize productivity at the Front End.
  • Ensure Associates adhere to Company standards at the Front End and manage the line to expedite Customer wait time.
  • Train and coach Associates on cash registers, shortage control policies, and other Front End procedures.
  • Control Retail Associates' break schedules.
  • Ensure all equipment is working properly and maintain proper supplies and recovery for the Front End area.
  • Expedite go-backs, ensuring they are scanned, security tagged, and ticketed.
  • Teach Associates the "Scan and Bag" best practice.
  • Maintain salability of merchandise on the Front End, aisle tables, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness of the Fitting Rooms.
  • Audit and account for all Fitting Room garment tags according to Company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits according to Company policy.
  • Oversee Front End control, including refund approval, Associate purchase approval, securing tills, and void approval.
  • Administer payroll, including daily punch edits, scheduling compliance, and payroll reporting.
  • Perform other duties as assigned by the Store Manager.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Skills

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)