Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team at Ross, focusing on specific areas of the store and overseeing general operations. This position requires a deep understanding of safety, customer service, merchandising, loss prevention, front-end supervision, and administrative duties.

Responsibilities

• Maintain a safe and secure environment by practicing safe behaviors and immediately correcting or reporting any unsafe conditions.
• Ensure the store is a welcoming and organized space by keeping areas clean and merchandised to standard.
• Manage the store’s security, including controlling access, checking EAS devices, and handling cash office security.
• Provide excellent customer service by treating all customers, associates, and leaders with respect and professionalism.
• Execute and supervise Company operational processes as needed, such as loss prevention and administrative duties.
• Train and coach associates on various procedures and best practices.
• Manage the front-end area, ensuring associates execute to company standards and maintain a productive environment.
• Supervise fitting rooms, ensuring proper maintenance and compliance with company policies.
• Perform administrative duties as assigned by the store manager.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Regularly stand, walk, and move around the store.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Occasionally push, pull, and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.