Area Supervisor

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus is on bringing customers high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

About the Role

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the Store as well as general operations and supervision when functioning as the Manager on Duty. This role involves opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and keeping the work area clean. Area Supervisors also execute and supervise Company operational processes as needed.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Practice safe behaviors and maintain a high level of awareness on the sales floor to create a safe shopping environment.
  • Correct or report unsafe conditions or practices to Store Leadership.
  • Ensure security of the building, including entrance/exit control, EAS device checks, Cash Office security, and register area.
  • Remove clutter and ensure safe egress to emergency exits.
  • Respond to customer safety concerns, including accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all Customers, Associates, and leaders with respect, courtesy, and professionalism.
  • Recognize Associates using Company recognition programs.
• Personal and Store Brand:
  • Maintain a professional appearance according to the Company Dress Code and ensure Associates adhere to it.
  • Keep all areas of the Store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Responsible for receiving merchandise trucks when needed and processing all merchandise with urgency.
  • Handle receipt of all non-merchandise inbound deliveries (e.g., signs, supplies).
  • Maintain cleanliness and organization of all Stockrooms.
  • Deliver and place merchandise on the sales floor after processing.
  • Secure and process back-stock according to Company policy.
  • Merchandise assigned department, including back stock.
  • Reduce loss due to damage and ensure compliance with monthly presentation guidelines.
  • Responsible for floor moves, signing (including promotional signing), and re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a large Customer service presence on the sales floor.
  • Engage with Customers and Associates to heighten Loss Prevention awareness.
  • Demonstrate integrity and honesty in all interactions.
  • Safeguard confidential information, cash, credit card information, and merchandise.
  • Maintain the Public View Monitor (PVM) system properly.
  • Conduct "Code 50" package inspections.
  • Execute all Company Best Practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute all Company Best Practices to maximize productivity at the Front End.
  • Ensure Associates adhere to Company standards at the Front End.
  • Maintain pace, energy, and "presence" at the Front End to manage Customer wait times.
  • Train and coach Associates on cash registers, shortage control policies, and other Front End procedures.
  • Control Retail Associates' break schedules for backups, lunches, and breaks.
  • Ensure all equipment is working properly and maintain proper supplies and recovery for the Front End area.
  • Expedite go-backs, ensuring they are properly scanned, security tagged, and ticketed.
  • Teach Associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness of the Fitting Rooms.
  • Audit and account for all Fitting Room garment tags according to Company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed, scanned, nubbed, and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits according to Company policy.
  • Responsible for Front End control, including refund approval, Associate purchase approval, securing tills, and cash in safe.
  • Understand and adhere to policies on register Paid Outs/Ins, void approval, register media, and break schedules.
  • Responsible for payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting.
  • Other duties as assigned by the Store Manager.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Pay

The base pay range for this role is $16.50 - $17.00 per hour, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location.

Benefits

Benefits offered to all Associates include:

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs.
• Associate Discount and Identity Protection.
• Associate Purchase Program and Benefit Hub Discount Mall.
• Employee Assistance Program and Commuter Benefits.
• 401K (with service requirements) and Employee Stock Purchase Program.
• Ross Cares Fund and College Discounts.
• Sick Pay (where legally required) and Referral Bonuses.

Full-Time Associates, including FT Retail Associates, Area Supervisors, Assistant Store Managers, and Store Managers, are eligible for extended benefits such as:

• Medical/Dental/Vision Health Insurance.
• Legal Insurance and Flexible Spending Account.
• Health Savings Account and Life/ADD Insurance.
• Long-Term Disability and Enhanced Maternity and Parental Leave Benefit.
• Vacation Pay accrued at a rate of 10 days/year after eligibility commences.
• 9 Personal and Company Holidays.

Area Supervisors, Assistant Store Managers, and Store Managers in Stores, as well as Exempt Corporate and Buying Office roles, are also eligible for a Bonus based on individual and business performance.