Area Service Manager - Field Service - Western US
Siemens · Hingham, MA · 1 mo ago
RemoteRemoteOTHR$133k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate. Preserve all substantive info.
We need to parse the posting.
Key info:
- Company: Siemens, Russelectric (Siemens Business)
- Position: Area Service Manager, based from home at several locations throughout the US.
- Role: leading field service technician team, driving field service priorities: start-up, commissioning, preventative maintenance, repairs, emergency response for Russelectric.
- Interacts with critical power customers in Healthcare and Datacenters providing superior customer support for critical power applications where uninterrupted service is required.
- Fast paced dynamic role requiring strong communication skills, ability to multi-task and adapt as customer needs and project schedules regularly change requiring creative solutions for staffing qualified resources to jobs.
- Position Summary: leading a 24/7 critical power field service organization supporting automatic transfer switches (ATS), paralleling switchgear, power distribution systems, PLCs, SCADA, automation controls, and related infrastructure. Oversees team of Field Service Technicians to ensure safe, reliable, uninterrupted service delivery for mission-critical customers where power availability is essential.
- Business Growth, Sales Support & Strategic Planning: Drive revenue growth through market expansion, strategic account management, aftermarket development, and new business opportunities. Own pipeline management, forecasting accuracy, revenue planning, and long-range business planning. Partner with service sales teams on strategic account planning, customer growth initiatives, proposal development, and conversion opportunities. Support contract management, commercial execution, and customer proposal development. Represent the company at industry trade shows, hiring events, customer forums, and professional conferences.
- Field Service Operations & Service Delivery: Lead execution of all field service activities including commissioning, start-up, preventive maintenance, repairs, upgrades, emergency response, and modernization projects. Ensure outstanding service delivery execution for a 24/7 on-call organization supporting critical customer operations. Manage utilization, productivity, workload balancing, scheduling oversight, resource planning, and backlog management. Manage day-to-day site issues and operational customer concerns while partnering with PMO team responsible for major project execution. Lead on-call support programs, fleet management, calibration programs, and operational readiness initiatives. Coordinate project meetings, site reviews, customer planning sessions, and operational reviews.
- Customer Relationships & Operational Excellence: Build executive-level customer relationships through site meetings, Quarterly Business Reviews (QBRs), and ongoing operational engagement. Drive customer retention, satisfaction, responsiveness, and service quality performance. Lead customer blocking issues and support resolution of complex operational, technical, and commercial concerns. Ensure customer documentation, service reports, Methods of Procedure (MOPs), and technical documentation are completed accurately and professionally.
- Financial & Performance Management: Own P&L execution, profitability improvement, margin performance, and resource optimization. Develop and manage budgets, forecasts, staffing plans, and operational performance objectives. Partner with Finance and PMO organizations to align revenue forecasts, resource plans, project performance, and estimate-at-complete reviews. Drive disciplined time reporting, expense approvals, job costing, contract compliance, and commercial accountability.
- People Leadership, Workforce Development & Succession Planning: Lead and develop Field Service Leads and Field Service Technicians through coaching, mentorship, and performance leadership. Manage FST hiring, onboarding, offboarding, workforce planning, and succession planning activities. Conduct growth discussions, performance reviews, talent assessments, and career development planning. Lead technical, leadership, and safety training initiatives while identifying skill gaps and development opportunities.
- Safety, Quality & Compliance Leadership: Champion a Zero Harm culture focused on safety, quality, productivity, and continuous improvement. Manage PPE programs, safety training, safety audits, quality audits, and compliance assessments. Conduct field audits and operational reviews to ensure adherence to customer requirements, regulatory standards, and company policies. Drive continuous improvement initiatives that improve service quality, operational efficiency, customer satisfaction, and workforce safety.
- Qualifications: Basic Qualifications: BS degree in engineering or equivalent experience; 10+ years of experience with the following: Advanced experience with electrical power systems, equipment, and power automation; Outstanding social skills (written and oral) and the capability to communicate effectively with collaborators at different levels within the organization; Ensures and promotes the development of the field service technician team/succession planning through coaching, training, and leadership development; Travel up to 50%; Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
- About Siemens: description.
- Pay: "$133K $198K" appears near end. Likely salary range $133K - $198K. Also maybe "#Fieldservice". So we have Pay info.
- Schedule? Not explicit. Might be implied 24/7 on-call, travel up to 50%, but not explicit schedule like full-time, etc. The posting mentions "24/7 on-call organization". Could infer schedule is full-time with on-call. But we should only include Schedule if posting actually states it. It does not explicitly state schedule like "Full-time", "Part-time", "Shift work". It mentions 24/7 on-call organization, but that's about service delivery, not necessarily the employee's schedule. Might be considered schedule info? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting does not explicitly state schedule like "Full-time", "40 hours per week", etc. It mentions travel up to 50% and 24/7 on-call organization. That could be considered schedule? I'd argue it's not explicit schedule for the role. Safer to omit Schedule section.
- Benefits: Not mentioned explicitly. No benefits listed. So omit Benefits.
Thus sections we have: About the role (maybe we can call it About the role or About the position). Responsibilities (we have many). Qualifications (basic qualifications). Skills (maybe we can extract skills like communication, multi-tasking, etc). Pay (salary range). Possibly also "About Siemens" could be part of About the role? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to these headings. "About the role" could include overview of role, location, etc. "Responsibilities" includes duties. "Qualifications" includes basic qualifications. "Skills" could include communication, multi-tasking, etc. "Pay" includes salary range. "Requirements" maybe similar to qualifications but we can keep Qualifications. We could also include "Requirements" for things like travel, legal auth, etc. But we have Qualifications covering that. We'll follow typical: Qualifications for education/experience, Skills for abilities.
We must not repeat job title as heading. So no heading for Area Service Manager.
We must not include Job ID/requisition numbers.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes "About Siemens:" and "Our Commitment to Equity and Inclusion..." which is EEO boilerplate. Should remove that. Also "#Fieldservice $133K $198K 15" maybe a tag and numbers; we keep Pay but remove hashtag and extra numbers? The line "#Fieldservice $133K $198K 15" includes Pay and maybe a code. We'll extract Pay: $133K - $198K. The "15" maybe something else; ignore.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from responsibilities, qualifications, etc. Must not omit any substantive detail. However we can combine similar bullet points into lists but must preserve content. We'll output as
- items.
We need to decide structure: maybe sections: About the role, Responsibilities, Qualifications, Skills, Pay.
Let's extract About the role: includes location (based from home at several locations throughout the US), role purpose (leading field service technician team, driving field service priorities, interacting with critical power customers in Healthcare and Datacenters, fast paced dynamic role requiring strong communication skills, ability to multi-task and adapt as customer needs and project schedules regularly change requiring creative solutions for staffing qualified resources to jobs). Also mention that it's for Russelectric, a Siemens Business, manufactures high-integrity on-site power control systems to help ensure 100% uptime without disruptions or aberrations. Also mention that they deliver engineered solutions to hospitals, data centers, airports, water treatment, renewable energy, DoD and other critically important facilities. Also mention Position Summary: leading a 24/7 critical power field service organization supporting ATS, paralleling switchgear, power distribution systems, PLCs, SCADA, automation controls, and related infrastructure. Oversees team of Field Service Technicians to ensure safe, reliable, uninterrupted service delivery for mission-critical customers where power availability is essential.
We could incorporate Position Summary into About the role or Responsibilities. Probably About the role includes overview; Responsibilities includes detailed duties.
Responsibilities: list all the bullet-like duties from Business Growth, Sales Support & Strategic Planning; Field Service Operations & Service Delivery; Customer Relationships & Operational Excellence; Financial & Performance Management; People Leadership, Workforce Development & Succession Planning; Safety, Quality & Compliance Leadership.
We need to preserve all details. So we will create a
- with each responsibility as
- . Might be long but okay.
Qualifications: BS degree in engineering or equivalent experience; 10+ years of experience with the following: Advanced experience with electrical power systems, equipment, and power automation; Outstanding social skills (written and oral) and the capability to communicate effectively with collaborators at different levels within the organization; Ensures and promotes the development of the field service technician team/succession planning through coaching, training, and leadership development; Travel up to 50%; Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Skills: maybe we can extract communication, multi-tasking, adaptability, creative problem solving, leadership, coaching, mentoring, performance leadership, technical, leadership, safety training, etc. But we must not invent; we can list skills explicitly mentioned: strong communication skills, ability to multi-task, adapt as customer needs and project schedules regularly change, creative solutions for staffing qualified resources to jobs, outstanding social skills (written and oral), capability to communicate effectively with collaborators at different levels, ensures and promotes development of field service technician team/succession planning through coaching, training, and leadership development, lead technical, leadership, and safety training initiatives while identifying skill gaps and development opportunities, etc. Also maybe "ability to manage budgets, forecasts, staffing plans, operational performance objectives", "partner with finance and PMO", "drive disciplined time reporting, expense approvals, job costing, contract compliance, commercial accountability". Those are more responsibilities but could be skills. However we might just put Skills section for abilities like communication, multi-tasking, adaptability, creative problem solving, leadership, coaching, mentoring, etc. But we need to ensure we don't duplicate content from Qualifications. It's okay if some overlap.
Pay: salary range $133K - $198K.
We must not include Benefits or Schedule.
Now produce HTML fragment.
We need to use
for section headings. Use
- for any list of duties/requirements/benefits, and
for prose. Thus each section:
About the role
then maybe awith prose summary. Then
Responsibilities
then- ... etc. Then
Qualifications
then- ... etc. Then
Skills
then- ... etc. Then
Pay
thenwith salary range. Make sure not to include empty sections. Let's craft About the role paragraph: combine location, role
- ... etc. Then
- ... etc. Then
- ... etc. Then
- for any list of duties/requirements/benefits, and
- . Might be long but okay.
Qualifications: BS degree in engineering or equivalent experience; 10+ years of experience with the following: Advanced experience with electrical power systems, equipment, and power automation; Outstanding social skills (written and oral) and the capability to communicate effectively with collaborators at different levels within the organization; Ensures and promotes the development of the field service technician team/succession planning through coaching, training, and leadership development; Travel up to 50%; Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Skills: maybe we can extract communication, multi-tasking, adaptability, creative problem solving, leadership, coaching, mentoring, performance leadership, technical, leadership, safety training, etc. But we must not invent; we can list skills explicitly mentioned: strong communication skills, ability to multi-task, adapt as customer needs and project schedules regularly change, creative solutions for staffing qualified resources to jobs, outstanding social skills (written and oral), capability to communicate effectively with collaborators at different levels, ensures and promotes development of field service technician team/succession planning through coaching, training, and leadership development, lead technical, leadership, and safety training initiatives while identifying skill gaps and development opportunities, etc. Also maybe "ability to manage budgets, forecasts, staffing plans, operational performance objectives", "partner with finance and PMO", "drive disciplined time reporting, expense approvals, job costing, contract compliance, commercial accountability". Those are more responsibilities but could be skills. However we might just put Skills section for abilities like communication, multi-tasking, adaptability, creative problem solving, leadership, coaching, mentoring, etc. But we need to ensure we don't duplicate content from Qualifications. It's okay if some overlap.
Pay: salary range $133K - $198K.
We must not include Benefits or Schedule.
Now produce HTML fragment.
We need to use