Area Service Manager

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

About the role

In this role, you will provide leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment with lifetime connectivity for customers. You will oversee processes including service agreement pricing, contract pricing on parts and service, field service coordination, technician recruitment, training and development, invoicing and collections, and customer satisfaction.

Responsibilities

• Assume P&L responsibility, provide monthly revenue forecasting, and drive growth in service agreement base, repairs, installations, and turnkey services by partnering with the acquisition team (sales).
• Manage budget control responsibilities, including expenses for overhead items such as fleet, uniforms, tools, and safety equipment.
• Mitigate risk in service agreements, turnkey projects, and repair work.
• Oversee the service coordination function to efficiently respond to customers, ensure technicians’ training and skill levels are balanced, and leverage resources across the district. This includes emergency repairs, regular maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
• Attract, coach, counsel, train, and develop all service employees. Drive continuous improvement through performance management and technical product training programs to enhance employee skill levels in customer service, processes, and technical expertise.
• Confirm margin expectations are met during sales and fulfillment activities.
• Maximize cash flow by ensuring prompt invoicing, managing expense budgets, and increasing service team utilization.
• Ensure standard service work processes are created and followed to improve transactional processes and customer experience.
• Maintain environmental, health, and safety compliance within the service team. Provide training to ensure a safe and productive work environment in the shop and at customer sites.
• Travel to customer job sites, which may include outdoor work, mechanical/equipment rooms, variable weather conditions, moving mechanical parts, heights, and other environmental factors.

Requirements

• 5+ years of experience in HVAC or a related field, including technical systems, equipment, or skilled trades.
• 3+ years of experience managing and coaching large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Tech-savvy with expertise in Microsoft applications; Salesforce experience is an asset.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations (e.g., DUI, hit & run, license suspension, reckless/careless driving) or multiple smaller infractions/preventable collisions in the previous 3 years.

We prioritize practical experience, relevant skills, and alignment with our leadership principles.

Schedule

Monday to Thursday: Work onsite with colleagues. Fridays: Choose your work location, balancing work requirements.

Pay

Annual Base Salary Range: $117,673.33 - $189,800.00 (Salary). Incentive eligible: Yes. Sales commission eligible: No.

Compensation is tailored to factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits begin on day one for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family-building benefits, including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

This is a safety-sensitive role, which may require additional drug screening.