Area Service Manager

About the role

At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first. Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people-first culture that makes it possible. If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of.

Stanley Martin Homes has been building new homes since 1966. Headquartered in Reston, VA, Stanley Martin Homes is one of the nation's fastest-growing homebuilders, having built more than 25,000 homes and operating in 14 metropolitan areas and seven states, including Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. Named National Builder of the Year in 2021 by Builder Magazine, Stanley Martin Homes is driven to deliver on its mission to “design and build homes people love at a price they can afford.” At Stanley Martin Homes, you're not just joining a company—you're joining a team. Whether your passion is in sales, construction, or operations, you'll contribute to delivering an exceptional home buying experience that helps people realize their dreams. To hear from our team members about why they love working at Stanley Martin Homes, click here.

Responsibilities

Life as an Area Service Manager (ASM) is dynamic and exciting. Your job is to manage warranty requests, leading the quality improvement process for your assigned communities. You will be the on-site leader, responsible for conducting quality walk and warranty inspections, ensuring the completion of all warrantable related work including emergency requests, managing vendor payments and other tasks as required. Most of your day will consist of ensuring trade partners fulfil the timely completion of all scheduled tasks in a manner that is aligned with our quality standards.

Requirements

• Experienced in residential construction or property maintenance
• Excited to collaborate in a team environment
• Exudes active listening, confidence, and respect when communicating with others
• Demonstrates excellent customer service skills
• Ability to learn various technologies utilized on the job

Qualifications

• Highly organized
• Possesses a positive attitude
• Detail-oriented
• Can remain cool under pressure
• Able to communicate clearly and build strong relationships with homebuyers, trade partners and internal groups

Skills

• Technical Tools Used Daily: DXC Homebuilder One (HB1)
• Microsoft Office Suite
• SharePoint
• Microsoft Teams

Benefits

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and