Area Service Manager

Responsibilities

• Management and oversight of service operations for the customer base within a district.
• Service financial performance.
• Field service team development and supervision.
• Support of the acquisition process.
• Customer maintenance and growth.
• Owning and driving internal and external customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service.
• Development and execution of strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention.
• Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability.
• Creation and review of contracts and estimates by utilizing risk analysis processes and risk plan development.
• Conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes.
• Supports development, coaching, and onboarding of new Service team members.
• Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations.
• Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required.

Qualifications

• High School Diploma/GED required, Bachelors preferred.
• 5-10 years of experience.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Strong leadership and business acumen.
• Strong background in management/leadership function.
• Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Demonstrated ability to engage in high pressure situations with effective stress management skills.
• Frequent 24/7 availability.
• Strong organizational, time management skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Flexibility to work outside normal working hours, as required.
• Valid driver’s license and safe driving record.
• Travel within region as required.

Benefits & Perks

• Health Benefits – Medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.