Area Sales & Operations Manager - W 14/Williamsburg

Key Responsibilities

• Create concierge-like studio experience with exceptional customer service incl. assisting clients, responding to client inquiries, and resolving any complaints
• Collaborate with instructors to guide new clients through their first SLT experience (incl. studio tours, machine demos, new client offers)
• Foster relationships to create deeper community bonds across clients, staff and instructors
• Encourage and communicate feedback
• Resolve all client booking requests and issues in a timely manner
• Assist with Privates and Events happening in the Studios

Staff Management

• Responsible for interviewing, training, managing and reviewing the studio's front desk staff (CSTeam)
• Keep staff informed and focused on promotions, sales and goals
• Supervise client services team members engaging in product and retail sales, facilities, and customer service needs
• Motivate and provide daily support to team members while exemplifying SLT’s core values

Operations

• Oversee the day-to-day operations of the studio
• Responsible for achieving studio revenue, occupancy, new client and retail goals
• Manage studio appearance and cleanliness including equipment, desks and surfaces
• Manage SLT referral program
• Aid in private session booking
• Receive, process and manage display of all retail merchandise
• Complete monthly merchandise inventory
• Manage inventory of studio supplies
• Coordinate with cleaning & towel company when necessary
• Perform bi-weekly machine maintenance; report issues

Marketing

• Drive acquisition and retention for the studio in collaboration with the Regional Manager & Marketing
• Sell memberships and intro offers to existing and prospective clients to grow studio revenue and utilization
• Lead studio-level marketing and execution of SLT promotions in collaboration with studio team and Marketing
• Build local relationships and develop initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing
• Build studio community through client relationships, loyalty program and new client experience
• Coordinate curated classes including fundraising and donated classes