Area Operations Manager - Valdosta, GA

About the role

Flournoy Health Systems Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve. PHCS is supported by the leadership, infrastructure, and resources of FHS, a healthcare management organization focused on strengthening the organizations that serve individuals in their homes and communities. FHS is also home to other healthcare and affiliated businesses, including Primecare Hospice & Palliative, Inc. and Primecare Real Estate, LLC. Together, PHCS and FHS are committed to the highest standards of excellence, compassion, integrity, and compliance in everything we do.

The Area Operations Manager is responsible for the overall operational, financial, and service performance of the assigned area. This role provides day-to-day leadership to the area team while maintaining oversight of client services, staffing, billing, compliance, quality, and growth. The Area Operations Manager works closely with Operations, Nursing, Billing, Sales, Quality/Compliance, Human Resources, and other support teams to address barriers, maintain service delivery, and achieve established area performance goals.

Responsibilities

• Area Operations & Service Delivery
  • Oversee day-to-day area operations, including staffing, client needs, service delivery, and operational concerns.
  • Maintain visibility into active clients, new admissions, discharges, underserved clients, and billable clients not currently receiving services.
  • Identify barriers preventing services from being delivered and ensure appropriate follow-up and escalation.
  • Monitor Care Relationship Manager caseloads and area staffing needs to support appropriate coverage.
  • Ensure required client and caregiver operational processes are completed timely.
• Financial & Billing Management
  • Monitor area revenue, expenses, budget performance, and overall financial results.
  • Review expected versus actual revenue and monitor performance by service line.
  • Monitor billable hours and area pacing against established financial and growth expectations.