Area Operations Manager - Southwest Super District

About the role

As the Area Operations Manager at Crescent Electric, you will manage the operational performance of multiple branch locations within a Super District. In this role, you will provide strategic and operational guidance to Branch Managers to ensure consistent execution of company standards related to safety, operational efficiency, customer service, inventory management, and financial performance. You will be accountable for translating corporate operational strategy into executable plans across the region while building a high-performing leadership team. Additionally, you will partner closely with Super District Sales Leadership, Supply Chain, Finance, and Human Resources to ensure operational capabilities effectively support revenue growth and customer commitments.

Responsibilities

• Lead and develop Branch Managers and operational teams across the assigned region.
• Establish clear performance expectations and operational standards across all locations.
• Translate corporate strategy and operational initiatives into regional execution plans.
• Ensure consistent implementation of company policies, procedures, and operating disciplines.
• Drive accountability for operational results through regular performance reviews and operational metrics.
• Drive regional financial performance including revenue growth, gross margin, operating expenses, productivity, inventory management, and working capital optimization.
• Monitor branch performance using KPIs related to inventory turns, service levels, operating cost, productivity, and safety.
• Develop and manage regional operating budgets and forecasts.
• Identify opportunities to improve operational efficiency, reduce cost, and improve asset utilization.
• Champion a safety-first culture across all branch and warehouse environments.
• Ensure full compliance with OSHA, DOT, and all regulatory and company safety policies.
• Conduct regular safety reviews and operational audits to proactively identify and mitigate operational and safety risks.
• Ensure branch operations consistently deliver high service levels, product availability, order accuracy, and reliable delivery performance.
• Collaborate with Sales leaders to support major projects, strategic accounts, and service commitments.
• Resolve escalated operational issues impacting customers.
• Identify opportunities to enhance the overall customer fulfillment experience.
• Oversee regional inventory strategy to ensure optimal product availability while minimizing excess or obsolete inventory.
• Partner with Supply Chain and Purchasing to improve forecasting, fill rates, and demand planning.
• Ensure consistent execution of warehouse, logistics, and delivery processes.
• Improve inventory accuracy and operational discipline across branches.
• Recruit, develop, and retain