Area Operations Manager

About the role

The Area Operations Manager oversees Operations Managers, Lot Coordinators, operations, sales, and financials for respective areas. Key responsibilities include ensuring professional standards are maintained, managing customer relationships, attending meetings, auditing performance, and managing budgets.

Responsibilities

• Ensure all standards for professionalism, appearance, vehicle, work ethic, customer service, and workplace safety and cleanliness are always upheld
• Develop and maintain relationships with current and prospective customers
• Attend regional operations team weekly meetings with Regional Operations Manager & Operations Managers
• Attend monthly meetings with Regional Operations Managers to review goals and expectations
• Visit all stores within the area on a weekly basis
• Attend Regional & EchoPark conference calls weekly
• Hold in person meetings with all associates to discuss issues, daily goals, constraints, plan for all stores
• Attend trade walks &/or morning team huddles on daily basis
• Audit nightly WIP emails/reports for opportunities of improvement, support needed, and/or overall location health
• Reply once a week to every store’s nightly WIP emails/reports
• Send weekly recap emails to store management to all stores in area
• Work with Regional Operations Manager to ensure proper budgeting, staffing, and planning is in place to handle current business
• Review monthly P&Ls and work with Regional Operations Manager on financial improvement
• Review and process requisition/SCF forms
• Review & correct daily missing punch & punch changes
• Submit bi-weekly amex reports
• Submit schedules to Human Resources monthly by the 25th of each month
• Submit all payroll for area within assigned deadlines
• Compile monthly Risk Compliance reports for area
• Aid in all Accounts Payables/Receivables for area
• Keep up with new products available by supplier and inform technicians on those products
• Ensure effective and efficient operations
• Profound in all Operations Manager and Lot Coordinator duties
• Aid in the effective rollout of new products, policies, practices and procedures
• Communicate daily with Regional Operations Manager, & all assigned Operations Managers & Lot Coordinators
• Provide important data and updates to Regional Operations Manager in a timely manner

Requirements

• Valid driver’s license with clean driving record
• Previous management experience required
• Excellent communication and time management skills
• College degree preferred
• Proficient in Mac OS, Microsoft Office
• Willingness to submit to a pre-employment background check
• Willingness to work in a fast-paced environment
• Positive attitude

Benefits

Medical Insurance for you and your family
Dental Insurance
Vision Insurance
Term, Whole Life & AD&D Insurance
Short & Long Term Disability Insurance
401(k) Traditional & Roth
401(k) Employer Matching
Opportunities for Advancement

About Us

Established in 1994, our company has provided top-notch automotive reconditioning services for dealerships nationwide. Our team of experts specializes in various services, including detailing, ceramic coating, window tinting, paintless dent repair, and wheel repair. We pride ourselves on our attention to detail and commitment to customer satisfaction. Join our team and be a part of a company with over 25 years of experience in the industry.

EEOC Guidelines

We will consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We strive to create an inclusive and diverse workplace that includes partners of diverse backgrounds and experiences.