Area Operations Manager
Job Summary
We are seeking an Area Operations Manager to support daily operations by coordinating workflows, monitoring production, and ensuring high-quality service delivery within an assigned region. This role works closely with internal teams, clients, and field partners to help ensure projects are completed accurately, efficiently, and on time. The Area Operations Manager serves as a key operational resource, balancing multiple priorities while supporting team performance, resolving issues, and identifying opportunities to improve processes. This position is ideal for someone who enjoys problem-solving, collaborating across teams, and helping drive operational excellence in a fast-paced environment.
Responsibilities
- Oversee daily operational activities within an assigned region to support timely and accurate service delivery
- Cook up work assignments and monitor production to help ensure customer commitments and service standards are met
- Collaborate with internal teams, contractors, clients, and vendors to resolve operational questions and maintain effective communication
- Maintain workflow, production metrics, and quality standards while identifying opportunities for process improvements
- Support operational planning and participate in tactical and strategic initiatives to improve team performance
- Aid in reviewing assignments, prioritizing work, and resolving operational issues as they arise
- Prepare and communicate operational reports, performance updates, and recommendations to leadership
- Support onboarding, coaching, and development of team members as needed
- Lead or participate in special projects focused on improving operational efficiency, customer experience, and service quality
- Maintain a high level of professionalism while representing Acrisure and delivering exceptional customer service
- Perform additional duties and projects as assigned
Requirements
- Experience in operations, customer service, insurance, project coordination, or a related business environment required
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- Excellent problem-solving and decision-making skills
- Strong written and verbal communication skills
- Ability to work independently while collaborating effectively across multiple teams
- Supervisory or leadership experience beneficial
- Proficiency with Microsoft Outlook, Word, and Excel required
- Experience working in a fast-paced, metrics-driven environment helpful
Qualifications
- Associate degree or higher beneficial
- Equivalent professional experience may be considered in lieu of formal education
Skills
- Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership
Benefits
- Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time
- Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription
- Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs
- Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage
Why Join Us
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Pay
TBD
Schedule
TBD
Benefits
TBD