Area Manager, Inbound Hub Operations

About the role

The Area Manager, Inbound Hub Operations is a people-first leader responsible for managing and developing a team of leads and associates at one of ShipBob’s receiving hubs. This role reports to the Operations Manager, Inbound Hub Operations, who also serves as the backup.

Responsibilities

• Manage, build, and develop a team of 30+ inbound associates across dock, receiving, and processing (Temp and FTE).
• Review weekly inbound volume and WRO forecasts—scheduled dock appointments and expected receipts—and identify productivity and staffing requirements to meet overall building objectives.
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.
• Own inbound hub metric reporting, including, but not limited to, receiving UPH, hub-to-transfer (dock-to-stow) cycle time against the 3-day hub SLA, WRO processing time, receiving and inventory accuracy, on-time receipt against ASNs/WROs, and Injury Rate.
• Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.
• Manage dock scheduling and inbound appointment flow, coordinating with carriers and merchants to align inbound deliveries with available labor and dock capacity.
• Oversee receiving against Products, WROs, and purchase orders—ensuring accurate counts, quality checks, product verification, 3D scanning for optimal packaging, and stow-tagging, with prompt and accurate processing to protect inventory accuracy.
• Drive hub-to-transfer (dock-to-stow) cycle time and reduce inbound dwell so received inventory consistently meets the 3-day hub SLA, escalating receipt discrepancies, damages, and OS&D (over, short, and damaged) issues for prompt resolution.
• Coordinate the timely internal transfer of received inventory to the correct regional spoke fulfillment centers, partnering with transportation to meet hub SLAs and keeping WRO statuses (arrived at hub, processing, transferred) accurate and current.
• Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles.
• Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals.
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards.
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment, and employee wellbeing.
• Review and approve associate timecards daily.
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

Requirements

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment, with direct experience leading inbound/receiving operations (receiving, putaway, and stow) strongly preferred.
• Preferred experience in ecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback, train, and develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortable navigating and managing ambiguity.
• Hardworking with a focus on learning, detail-oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders, inbound carriers, and supplier/merchant partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Able to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Qualifications

• Ability to manage performance, deliver feedback, train, and develop talent for professional growth.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortable navigating and managing ambiguity.
• Hardworking with a focus on learning, detail-oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders, inbound carriers, and supplier/merchant partners.
• Able to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Skills

• People management and operational leadership experience within a high-volume 3PL fulfillment environment, with direct experience leading inbound/receiving operations (receiving, putaway, and stow).
• Preferred experience in ecommerce, retail, and manufacturing industries.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Ability to manage performance, deliver feedback, train, and develop talent for professional growth.
• Comfortable navigating and managing ambiguity.
• Hardworking with a focus on learning, detail-oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders, inbound carriers, and supplier/merchant partners.
• Able to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

Pay

The target base salary for this position is $70,400 - $83,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

Schedule

Must be willing to work any shift, including nights and weekends, based on business demand.