Area Manager II

About the role

We are looking for motivated, customer-focused individuals to join our team as an Area Manager in Amazon’s WW Operations network, which delivers millions of packages and smiles to customers every day. In this role, you will lead a team of hourly workforce and engage them during shifts to maintain high levels of safety, quality, attendance, and performance while ensuring customer orders are delivered on time.

Our Operations workflow includes three major components:

• First mile – where the product is housed and ready for order.
• Middle mile – where the order is transported to your area.
• Last mile – when the product is delivered to the customer’s door.

While workflows may vary slightly by building, our vision and dedication to the customer remain constant.

Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans that meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand or walk for up to 12 hours during shifts.
• Work in an environment with variable noise levels and temperatures (including outdoor loading areas).
• Continuously climb and descend stairs (where applicable).

Requirements

• 2+ years of employee and performance management experience.
• A Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Ability to work a flexible schedule, including weekends, nights, and/or holidays.

Preferred Qualifications

• 1+ years of experience with performance metrics, process improvement, or lean techniques.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.

Pay

Base salary range: $70,000 – $90,900 USD annually (Madison, WI). Final compensation will be determined based on experience, qualifications, and location.