Area Manager II

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day.

About the role

We are looking for motivated, customer-focused individuals to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining customer expectations to ensure orders are delivered at the right time and location.

Our Operations workflow has three major components:

• First mile – where the product is housed and ready for order
• Middle mile – where the order is hauled to your area
• Last mile – when the product is delivered to the customer’s door

While workflows vary slightly by building, our vision and dedication to the customer remain constant.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans that meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where noise levels vary and can be loud
• Work in variable temperatures and weather conditions (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Requirements

• 2+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of experience with performance metrics, process improvement, or lean techniques
• Experience managing a team of 20+ employees
• Experience with process improvements (Lean, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with option for supplemental life plans
• Employee Assistance Program (EAP) and mental health support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off and parental leave
• Sign-on payments and restricted stock units (RSUs)

Pay

Base salary range: $70,000 – $90,900 USD annually (location: USA, NJ, Somerset). Final compensation will be determined based on experience, qualifications, and location.