Area Manager, Customer Service

Area Manager - Customer Service

About the role

As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations. You will direct all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.

Responsibilities

• Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met
• Communicate with sales management and customers to identify customer service requirements
• Staff all branch service and administrative positions, and monitor performance against goals
• Ensure branch employees are trained in Company procedures, systems, and applications
• Oversight daily warehouse cycle counts and all quarterly and annual inventory closing work
• Set branch schedules and establish specific procedures to meet local service requirements
• Resolve local service failures and take necessary action to prevent recurrence
• Call or visit customers to ensure service expectations are being met
• Host customer tours of branch when appropriate
• Aid Branch Manager in managing the profitability, expenses, and assets of the branch

Requirements

• Minimum of 5 years experience required - Senior-level management position for an individual with substantial operations experience
• 4 year degree preferred or equivalent business or operations experience
• Knowledge of wholesale distribution industry and supply chain management principles
• Knowledge of continuous improvement processes
• Knowledge of Microsoft Office Suite and SAP
• Oral and written communication skills
• Supervisory and leadership skills
• Problem solving and conflict resolution skills
• Organizational and time management skills
• Ability to effectively supervise staff and achieve results through others
• Ability to effectively train and instruct in both group setting and one-on-one
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of branch
• Ability to effectively present Company services and quality standards to customers
• Ability to handle customer complaints and mediate customer disputes
• Ability to motivate and influence others

Qualifications

• Some travel required

Skills

• Knowledge of wholesale distribution industry and supply chain management principles
• Knowledge of continuous improvement processes
• Knowledge of Microsoft Office Suite and SAP
• Oral and written communication skills
• Supervisory and leadership skills
• Problem solving and conflict resolution skills
• Organizational and time management skills
• Ability to effectively supervise staff and achieve results through others
• Ability to effectively train and instruct in both group setting and one-on-one
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of branch
• Ability to effectively present Company services and quality standards to customers
• Ability to handle customer complaints and mediate customer disputes
• Ability to motivate and influence others

Benefits

The Value Of Graybar At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Save on expenses with Flexible Spending Accounts
• Enjoy our Disability Benefits at no cost to you
• Share in our success with Profit Sharing Plans
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days to spend time away from work or in case of an illness
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health
• Volunteer with Community Time Off to give back to the community
• Predictable Work Schedules to plan your life: no weekends or nights for most roles
• Celebrate your and others' achievements with our Employee Recognition Program
• Reach your career goals with our Educational Reimbursement and Career Development Programs
• And More

Perks that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Pay

The expected starting rate of pay for this position is $84,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

Schedule

Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Predictable Work Schedules to plan your life: no weekends or nights for most roles

Equal Opportunity Employer/Vet/Disabled

Equal Opportunity Employer/Vet/Disabled