Area Manager - CO

About the role

The Area Manager is a key operational leader responsible for driving performance, professionalism, and operational excellence across multiple offices within a defined area, initially Colorado, Arizona, Nevada and Texas. This role anchors in Colorado and translates company and regional priorities into actionable plans at the office level, fosters strong and healthy office cultures, and ensures provider and client front-of-house experience standards are consistently met.

Responsibilities

• Set clear, state-specific targets for each office (e.g., monthly visit volume, provider utilization, FOH service metrics) and ensure Office Managers understand and own these goals and regularly report progress against those goals.
• Tie coaching, recognition and performance management to achievement of area and state-level KPI’s, reinforcing a culture of accountability and continuous improvement.
• Handle escalated provider concerns and sensitive staff matters within the area with discretion, professionalism, and sound judgment; escalate when appropriate.
• Provide insights and recommendations to senior leadership based on regional performance and market trends.
• Contribute to the development and implementation of long-term strategic growth and goals for the organization and be able to disseminate those strategies to tangible goals for your team.
• Identify and mentor high-potential staff to prepare them for future leadership roles within the company.
• Manage and monitor the day-to-day operations of multiple locations within the designated management area to ensure efficiency, productivity, and compliance with company standards.
• Maintain a standardized area scorecard that includes at minimum appointment volume, provider utilization, cancellation/no-show rates, office utilization, turnover and revenue by office and by state.
• Analyze performance by state and office, identify under – and – over performance, and implement targeted action plans (staffing, training, workflow changes) to close gaps and support growth.
• Establish minimum performance thresholds and escalation protocols when offices or states fall below target, ensuring timely intervention and follow-through.
• Partner with finance, client services and provider services leadership to forecast volume and revenue growth for owned area and track actuals against plan, flagging risk and opportunity early.
• Use performance and growth data to prioritize which markets receive additional resources, require workflow adjustments or process improvement and document the impact on key metrics post-implementation.
• Contribute to the execution of long-term strategic growth goals by translating regional and company strategies into tangible office‑level objectives and team goals.
• Lead and manage projects aimed at expanding services, improving operations, and enhancing provider satisfaction and client care within the area.
• Engage staff in change initiatives, fostering a culture of continuous improvement, adaptability, and innovation.
• Serve as a key connector between office level operations and regional leadership, ensuring priorities are clearly communicated, understood, and implemented.
• Communicate area level performance, challenges, and opportunities to the Regional Manager and Director of Provider Services through regular, structured updates and reports.
• Provide field informed insights and recommendations based on area performance and market trends to support regional decision-making.
• Ensure office teams understand company initiatives, goals, and changes, and can translate them into day-to-day actions and behaviors.

Qualifications

• Experience in restaurant or hospitality management is highly encouraged.
• Strategic thinking and ability to lead in a fast-paced, high-growth environment.
• Strong communication and interpersonal skills.
• Ability to handle escalated provider concerns and sensitive staff matters with discretion, professionalism, and sound judgment.
• Experience managing multiple locations and overseeing operations.
• Strong analytical skills to analyze performance and identify areas for improvement.
• Excellent project management and organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of healthcare industry and mental health practices is beneficial.