Area Manager, Balsam Hill Studio

About the role

Balsam Brands is seeking an experienced, commercially minded Area Manager to oversee a growing fleet of Balsam Hill Studio retail locations across Hawaii and California. This role is responsible for driving store productivity, operational excellence, visual execution, and customer experience across geographically dispersed locations.

Responsibilities

• Lead, coach, and develop Store Managers to drive strong sales performance, operational execution, customer experience, and team engagement across all assigned stores
• Drive, monitor, and influence store productivity metrics, including traffic capture, conversion rate, average order value (AOV), units per transaction (UPT), labor productivity, payroll efficiency, and overall store profitability in partnership with cross-functional teams
• Ensure stores consistently maintain premium visual merchandising standards, storefront presentation, cleanliness, product density, signage, and overall brand presentation by conducting regular walk throughs and visual audits
• Identify local traffic-driving opportunities through hotel partnerships, concierge outreach, tourism relationships, mall partnerships, local events, and community engagement
• Partner with the Headquarters People Team and recruiting partners on staffing strategy, including resume review, interviewing, hiring communication, onboarding, scheduling optimization, performance management, coaching, and succession planning
• Ensure stores consistently execute company operational standards, policies, inventory procedures, loss prevention practices, and safety requirements
• Support store managers with contractor scheduling for facility maintenance, payroll optimization, budget & expense approvals
• Travel regularly between Hawaii and California to support stores, teams, and new retail initiatives as needed

Qualifications

• 5+ years of experience in multi-unit retail leadership, district management, area management, or similar field leadership roles
• Proven track record of driving sales growth, operational performance, and team development across multiple retail locations
• Experience operating in premium retail, experiential retail, tourism-driven retail, hospitality-adjacent retail, or customer-service-intensive environments preferred
• Strong visual merchandising instincts and experience driving sales through storefront presentation, customer flow, product storytelling, and customer experience execution
• Comfortable operating in fast-paced, evolving retail environments with a test-and-learn mindset
• Excellent communication and cross-functional collaboration skills
• Digitally savvy with experience using point-of-sale systems, retail reporting tools, and Microsoft Office
• Comfortable with frequent travel and working across multiple time zones

Benefits

• Competitive compensation; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Comprehensive Medical, Dental, and Vision coverage
• Voluntary life and AD&D insurance
• Voluntary short and long-term disability insurance
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
• Paid holidays, PTO, generous team member merchandise discount, parking reimbursement