Area Manager

About the role

LendNation is seeking an Area Manager to lead stores in the Central Mississippi region. Key responsibilities include meeting operating and profitability goals, ensuring exceptional customer service, and managing day-to-day operations.

Responsibilities

• Meet all area operating and profitability goals and objectives.
• Ensure exceptional customer service is provided to all customers.
• Ensure all transactions are completed in compliance with all Federal, State, and local laws.
• Ensure all company operational policies and procedures are followed.
• Document and resolve all customer/employee comments and complaints or direct issues to proper management personnel for resolution.
• Recruit, hire, train, evaluate, and discipline team members as needed.
• Perform and ensure that all performance reviews are provided in a timely manner.
• Take a lead role in the development and promotion of effective career development programs within the area.
• Develop and maintain good working relationships with local banking institutions and competitors.
• Review operational results on a daily, weekly, and monthly basis.
• Develop and execute plans to improve branch and area performance as needed.
• Develop and implement strategies to increase total market share and revenues.
• Provide operational support and resolve day-to-day issues by working with all departments.
• Maintain safety/security standards and report problems to appropriate management or security personnel.
• Audit and report area locations as needed.
• Respond to all emergency calls as needed.
• Perform local travel as needed to support branch activities.

Requirements

• Minimum of 1-year experience in a multi-unit retail operations environment preferred.
• Excellent written and verbal communication skills.
• Excellent management skills.
• Excellent time management skills.
• Ability to coach and develop people.
• Experience in customer service/banking/collections or retail industries preferred.
• Safe, secure, and reliable private transportation to make regular bank cash deposits while minimizing risk to self and QC property.
• Excellent computer skills.
• Must be at least 18 years of age.
• High School Diploma or GED required.

Skills

• Management experience.
• Collections experience in customer service, banking, collections or retail industries.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

About the Company

LendNation is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. They provide credit options for consumers under-served by traditional banking institutions and also offer services to small businesses. QCHI operates in the specialty finance industry through a network of approximately 230 branches in the United States and online in Canada. The company focuses on providing financial solutions that customers appreciate and seek convenience and speed. QCHI is headquartered in Lenexa, Kansas and has approximately 700 employees across the United States. QCHI is an Equal Opportunity Employer.

Company Information

QCHI (LendNation/Title Cash) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation, Title Cash and 310-Loan in Canada. QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH’s products and services are focused on providing the financial solutions customers need and appreciate. The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.