Area Leasing Specialist

Key Responsibilities

• Respond promptly to phone, email, and online leasing inquiries
• Convert leads into tours and lease applications
• Conduct professional, personalized tours and present community features and amenities
• Process applications, verify documentation, and communicate approval or denial within required timelines
• Prepare lease files, move-in documentation, keys, and welcome materials
• Cook up and communicate timelines with office and maintenance teams
• Cook up and communicate timelines with office and maintenance teams
• Coordinate move-ins and communicate timelines with office and maintenance teams
• Promote rentable items such as garages, parking, and appliances
• Ensure leasing offices, models, and tour paths are clean, welcoming, and tour-ready
• Aid in outreach activities, marketing initiatives, and community events
• Aid in competitor market surveys and data collection
• Participate in marketing and leasing meetings as assigned
• Deliver responsive, courteous, and professional service to residents and prospects
• Assist with renewals, lease expirations, and notices-to-vacate
• Document resident requests and coordinate with maintenance teams as needed
• Support resident satisfaction and retention initiatives

Qualifications

• 6+ months of leasing, sales, or customer service experience preferred
• High school diploma or GED required; Bachelor’s degree preferred or equivalent experience
• Strong customer service, sales, and communication skills
• Ability to build rapport and close leases effectively
• Organized, detail-oriented, and able to manage multiple priorities
• Comfortable working in a fast-paced, customer-facing environment
• Proficiency with Microsoft Word and Excel
• Experience with property management software such as OneSite, Yardi, or similar preferred
• Knowledge of Fair Housing regulations